About Smitty’s:
“The mission of our friendly, engaging team is to provide an outstanding guest experience in a warm, welcoming atmosphere, all day, every day.”
Smitty’s is one of Canada’s most recognized and trusted restaurant brands, known for our welcoming atmosphere and commitment to quality dining experiences. Our Winnipeg locations are locally managed and proud to deliver exceptional food, friendly service, and a positive work environment for every guest and team member.
We offer a competitive pay and benefits package, including health coverage and a pension plan.
Job Title: Assistant General Manager
Job Classification: Full-Time Permanent, In person
Compensation: $48,000-50,000 CAD per year + Tips + Bonus
Reports To: General Manager and Operations Manager
Job Summary:
The Assistant General Manager is responsible for overseeing the restaurant’s daily operations. Key responsibilities include ensuring exceptional guest satisfaction, maximizing profitability, maintaining high standards of cleanliness throughout the restaurant and kitchen, and ensuring all Smitty’s policies and procedures are consistently followed.
Duties and Responsibilities:
Operations
· Monitor food quality, customer service, and restaurant cleanliness to ensure Smitty’s standards are met consistently.
· Execute store action plans to improve operational performance.
· Lead by example by demonstrating Smitty’s operational standards and values.
· Utilize guest feedback to identify opportunities for improvement and increase guest satisfaction.
· Achieve and maintain a minimum 90% Quality Assessment score.
· Ensure all staff follow Food Safety standards and procedures.
· Communicate operational concerns and performance issues to the General Manager.
Training
· Coordinate, delegate, and follow up on all staff training initiatives, including WorkJam.
· Train staff on new products, procedures, and Smitty’s quality standards.
· Support cross-training initiatives to improve team versatility and efficiency.
· Assist in the development and coaching of management team members.
· Conduct staff meetings, coaching sessions, and performance evaluations as required.
Sales & Guest Experience
· Drive guest satisfaction to encourage repeat business and customer loyalty.
· Implement sales-building initiatives and promotional campaigns.
· Support the rollout of new products and marketing promotions.
· Communicate sales-impacting concerns to the General Manager and Operations Manager.
Systems & Administration
· Enforce daily cleaning schedules to maintain high standards of cleanliness and organization.
· Conduct restaurant walkthroughs twice daily to ensure quality, safety, and maintenance standards are upheld.
· Ensure completion of all daily, weekly, and monthly administrative duties, including scheduling, inventories, and required paperwork.
Profit & Cost Control
· Adjust inventory and product ordering levels to maintain freshness and reduce unnecessary costs.
· Verify supplier invoices and communicate discrepancies or concerns to management.
· Prepare labor schedules within budget guidelines using labor forecasting tools.
· Support the achievement of quarterly financial and operational targets.
Human Resources
· Foster a professional, respectful, and positive work environment.
· Support employee development, retention, and performance management.
· Utilize coaching, one-on-one meetings, and corrective action procedures to address performance concerns.
· Encourage open communication and proactively resolve workplace concerns.
· Assist with recruitment, interviewing, hiring, staff reviews, and terminations with General Manager approval.
· Ensure compliance with all company human resources policies and guidelines.
Other Areas of Responsibility
· Demonstrate a commitment to continuous improvement and operational excellence.
· Participate in product testing and provide constructive feedback.
· Complete additional duties and special projects as assigned by management.
· Recognize that the role includes both managerial and physical responsibilities, requiring extended periods standing, as well as evening, weekend, and approximately 45-hour work weeks.
All staff may be required to perform duties outside of their normal responsibilities from time to time.
Qualifications
· Valid MB Food Handler and Smart Choice certification, or willingness to obtain.
· 2+years of experience in the restaurant/hospitality industry, preferably in leadership positions.
· Excellent customer service and teamwork skills.
· Ability to work on your feet for extended periods of time.
· Organized with the ability to multitask & problem solving.
· Must be able to work long hours, holidays, weekends and evenings.
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care
Work Location: In person
