Technical Specialist II

Western University -
London, ON

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Job details

Full-time
8 hours ago

Qualifications

Nursing
Preventative maintenance
Physical Therapy
Customer service
Technical support
Bachelor's
Computer hardware
Computer networking
Information processing
Computer skills
College diploma
Medical terminology
Communication skills

Full job description

Classification & Regular Hours

Hours per Week: 35

Level: N

Please note, this position is a full-time sessional opportunity working from September to June each year.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Faculty of Health Sciences is a large, diverse, and comprehensive unit, comprised of seven Schools (Nursing, Kinesiology, Health Studies, Physical Therapy, Occupational Therapy, Communication Sciences and Disorders, and the Brescia School of Food and Nutritional Sciences), a large Interdisciplinary Graduate Program in Health and Rehabilitation Sciences and four Research Centres. The Faculty has more than 3,200 5,000 undergraduate students and more than 800 graduate students (200 PhD students).

The Arthur Labatt Family School of Nursing will educate nurses who are reflective practitioners and provide recognized leadership in nursing theory, research, practice, inter-professional health teaching and learning, and policy advancements.

This mission will be achieved by developing and disseminating knowledge related to nursing education, health service delivery, and nursing practice which include the promotion of health and healing, and equitable and innovative health care delivery in local and global contexts.

Responsibilities

Under the direction of the Simulation/Laboratory Coordinator, the Technical Support Specialist will provide technical and administrative support for the Nursing Clinical Education Suites (Lab/Simulation) which support student learning across FHS. Using industry standards and established best practice, the Technical Support Specialist will be responsible for the audiovisual equipment, inventory, support, maintenance and setup, computer software support, as well as the care of the mannequins and other medical equipment used in the simulation program. The role will maintain lab and simulation technologies including but not limited to firmware, software and connectivity of human patient simulators (HPS, mannequins), computers used in simulation activities, including virtual simulation. The Technical Support Specialist may assist with multimedia production.

Qualifications

Education:

College Diploma in a Healthcare related discipline
Undergraduate University degree in healthcare related discipline preferred

Experience:

3 years of experience in the following:
- Experience in healthcare simulation including maintenance, repair and technical support of simulation equipment and/or medical device systems in a large healthcare delivery setting (e.g. hospital, long term care facility, educational setting)
- Clinical knowledge and experience working in healthcare related field
- Experience providing technical support in networking, computer hardware and software

Knowledge, Skills & Abilities:

Knowledge of medical terminology and human anatomy/physiology
Knowledge and operation of standard audiovisual equipment; projectors, microphones, portable screens, media players
Familiarity with preventative maintenance techniques and practices
Communication skills to listen to the complete message, solicit more information as required, and provide feedback
Verbal and written communication skills to describe technical concepts effectively to both novice and sophisticated users
Ability to work in a manner that models best practices in confidentiality standards
Ability to provide solutions and ideas for improvement by using imaginative approaches where constructive thinking and innovation are required
Customer service skills to understand customer needs and expectations, with a desire to deliver helpful and reliable service to the University community
Decision making skills to resolve complex technical issues
Detail-oriented with an ability to function and process information with high levels of accuracy
Ability and willingness to stay abreast of technological developments
Ability to provide guidance, support and feedback in a way that is positively received
Ability to take responsibility for own work and ensure that deadlines are met and outcomes are achieved
Excellent troubleshooting ability along with hands-on expertise in technical support
Computer skills with the ability to learn and use relevant software, applications or equipment
Ability to be forward thinking, anticipate possible errors, and take preventative measures
Personable and courteous in working relationships with colleagues, students and the public
Ability to investigate defined issues, solicit input, and suggest remedies and alternative approaches that meet the needs of the situation
Ability to identify opportunities for improvement, while being open to trying new ideas and working methods
Ability to provide guidance on the proper and safe use of materials and equipment
Ability to work independently and effectively as a member of the team to achieve department goals
Physical ability to lift, move, maintain and set up computer, audio-visual and simulation lab equipment weighing up to 45 lbs without assistance

Union Statement

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

Apply Now

Classification & Regular Hours

About Western

About Us

Responsibilities

Qualifications

Union Statement

Western Values Diversity

Please Note:

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