Key Responsibilities
- Customer Service: Greeting customers, determining their needs, answering inquiries via phone or in-store visits, and providing information on products and services (shipping, packaging, printing, etc.).
- Shipping and Receiving: Receiving, processing, lifting, and weighing packages for courier shipment, accessing appropriate shipping software, correctly labeling packages, and tracking shipments.
- Printing and Document Services: Operating printers (color, B+W, large format), fax machines, and binding/finishing equipment; pricing and setting up print jobs; and fulfilling customer document service needs.
- Sales and Transactions: Operating the Point-of-Sale (POS) system, accurately processing cash, credit/debit card transactions, and assisting in general sales and upselling services.
- Store Operations and Maintenance: Assisting in merchandising the center, stocking shelves, maintaining a clean and organized workspace and store environment, and performing opening/closing duties (e.g., cash reconciliation, daily bank deposits).
- Inventory Management: Aiding with inventory management and record-keeping.
- Other Duties: Performing other duties as assigned, such as passport photo services or assisting with in-store events.
Key Skills and Qualifications
- Strong Customer Service and Communication Skills: Ability to interact effectively with customers and team members, with an outgoing and friendly personality.
- Computer Proficiency: Basic computer knowledge is required, including familiarity with Microsoft Office (Word, Excel, Outlook) and internet applications; knowledge of QuickBooks can be a plus.
- Physical Ability: The role can be physically demanding, requiring the ability to stand for several hours at a time and lift packages weighing 50-75+ lbs (with assistance if needed).
- Attention to Detail: Essential for accurate record-keeping, processing transactions, and managing inventory.
- Problem-Solving: The ability to investigate and resolve customer complaints or issues efficiently.
- Education: A high school diploma or GED is often preferred.
Job Type: Full-time
Pay: $17.75-$20.00 per hour
Benefits:
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
Work Location: In person
