Overview
Light House Co. is a growing company specializing in lighting and home décor. We pride ourselves on delivering exceptional products and outstanding customer experiences. As we continue to expand, we are looking for an experienced Customer Service Representative to join our team.
Position Overview
We are seeking a highly skilled and professional Customer Service Representative with strong communication abilities and proven experience handling customer interactions in a fast-paced environment. This role is ideal for someone who thrives under pressure, is detail-oriented, and is passionate about delivering excellent service.
Key Responsibilities
- Handle inbound and outbound customer calls with professionalism and efficiency
- Respond to customer inquiries via phone and email in a timely manner
- Resolve customer issues, complaints, and order concerns effectively
- Process damage claims accurately
- Collaborate with internal teams to ensure the best possible customer service
Qualifications
- Minimum 3+ years of customer service experience required
- Strong phone communication skills are a must
- Ability to multitask and work efficiently in a fast-paced environment
- Excellent problem-solving and conflict resolution skills
- Strong attention to detail and organizational skills
- Positive attitude and team-oriented mindset
- Experience in the lighting, home décor, or design industry is an asset
Pay: $20.00-$25.00 per hour
Experience:
- Customer Service: 3 years (required)
Work Location: Remote
