About Civida:
At Civida, home is our focus.
Civida is the largest provider of community and affordable housing in Edmonton, managing over 5,300 homes at more than 130 sites across the City of Edmonton. Housing more than 15,000 people, Civida administers rent subsidies for over 3,200 households each month. Collaboration is at the core of Civida’s approach, partnering with the Government of Canada, the Government of Alberta, and the City of Edmonton, as well as social service organizations to create safe, inclusive, and affordable housing environments. Visit civida.ca for more information.
About The Role:
We are looking fora Benefits Clerk to join our team! The Benefits Clerk is responsible for processing applications and evaluating applicant suitability, processing annual income reviews and rent benefit claims and other clerical duties to support the administration of current and future Housing Benefit programs. Join a team where your work helps inform, engage, and make a difference in the communities we serve.
Salary: $56,140.13 to $67,595.31 per annum
Key Responsibilities:
- Respond to inquiries regarding housing benefit programs in accordance with prescribed regulations and procedures.
- Review income verification documents ensuring continued eligibility in accordance with the regulations, policies, procedures, and guidelines.
- Prepare and process annual income review packages to ensure continued eligibility.
- Review and sign benefit agreements with current clients in accordance with prescribed policies and procedures.
- Respond and process termination notices and cancellations provide correspondence and other material for customers as required.
- Determine and make the required financial transaction(s) to process tenant accounts receivable documents.
- Research and request replacement of missing benefit payments as required.
- Maintain banking information for Electronic Funds Transfer (EFT)
- Communicate with recipients in a trauma informed manner to support the administration of benefits
- Problem solves and support those with barriers to minimize impact to recipients.
- Establish and maintain supportive relationships with Benefit Program applicants to ensure proper placements are completed and that clients are fully aware of their obligations under the government programs.
- Review submitted applications and identify those that are highest priority in need. Evaluate and validate file information to ensure it is current and it meets the obligations under the Rent Subsidy Regulations that the application is ready to be placed.
- Assess the program fit for households, offering, and assigning RAB & TRAB to applicants who are on the priority list according to corporate policies, processes, and Government of Alberta Regulations.
- Provide applicants with general information on the program including how the program operates. Provide Civida team members with information, training and support where needed.
- Inform applicants of their responsibilities under the agreement.
- Complete program agreement with new clients joining the program.
- Calculate amount of benefit and set up direct deposit.
- Maintain existing Private Landlord Rent Supplement Agreements until expiry.
- Review submitted claim forms for completeness and correctness.
- Process claims for payment.
- Liaise with Finance department to track and complete claim summary package.
- Adjust claims report, when notices of rent increases are received, or annual verifications of income occur, that changes the subsidy amount to be claimed and processed.
- Responsible for the application of all legislation and regulations as it relates to Rent –Benefits.
Qualifications:
- A minimum of one (1) year related experience.
- A post-secondary degree or diploma in Business Administration, or related field of study preferred.
- Knowledge of trauma informed approaches required.
- Some knowledge of basic accounting principles.
- Knowledge of other agencies and organizations to provide appropriate referrals for clients as required.
- Knowledge of social and language barriers, human behavior, family dynamics, health, mental health and addiction issues in dealing with a very diverse group of clients.
- Knowledge of applicable legislation, including, but not limited to, the Rent Supplement Regulation, Social Housing Accommodation Regulation, Freedom of Information and Protection of Privacy Act, and the Residential Tenancies Act and regulations.
- Strong communication skills.
- Agility with changing demands, program expectations.
- Strong analytical problem solving and decision-making skills.
- Ability to work independently with minimal supervision.
- Ability to maintain positive and productive relationships with internal and external stakeholders.
- Excellent organization and time management skills.
- Ability to deal with difficult and complex situations.
- Ability to review contracts and identify issues and requirements.
- Ability to be tactful, diplomatic and use good judgment in resolving issues.
- Strong computer skills including Microsoft Office and ability to learn other platforms.
What We Offer:
Civida is proud to announce that it has been recognized as a winner of Waterstone Human Capital’s 2024 Canada’s Most Admired™ Corporate Cultures Award in the Non-Profit and Broader Public Sector category.
This prestigious national program celebrates organizations that lead with purpose and create high-performance workplace cultures that fuel success. The award underscores Civida’s commitment to fostering an inclusive, innovative, and collaborative environment aligned with its mission of providing housing solutions and advancing community well-being.
This is a unionized position, with compensation, benefits, and working conditions defined by the applicable collective agreement.
How to Apply:
Civida is an equal opportunity employer, committed to a diverse workforce.
If you’re a passionate individual wanting to contribute to our mission to provide safe and affordable house, please submit your resume and cover letter to [email protected]
We thank all applicants for their interest. Only individuals selected for interviews will be contacted.
The successful applicant will be required to undergo a Police Information Check.
Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of employment visa or work permit.
This Job Posting will be used to fill future vacancies as they arise.
Civida in an inclusive workplace dedicated to accessibility. Please let us know if you require any accommodations by emailing [email protected].
Competition #: 2640
Pay: $56,140.13-$67,595.31 per year
Benefits:
- Company events
- Wellness program
Work Location: In person
