Thank you for your interest in joining Pillars-Stryder Transport!
We are currently seeking a reliable, full-time Customer Service Representative for our head offices in Richmond, BC.
The role of the Customer Service Representative (CSR) is a cross functional role managing multiple accounts. The CSR is the primary point of contact for customers, responding to inquiries via phone and email regarding their services, schedules, and pricing.
Key Responsibilities:
· Accurate and timely management to the order entry of shipments and reviewing incoming orders via EDI - with strong attention-to-detail.
· Issue Resolution, proactively addressing customer’s concerns, providing timely and effective solutions while ensuring a positive customer experience.
· Processing orders accurately, maintaining visibility of shipments and following up on delivery completion using the company’s TMS (TruckMate) and ensuring all information is up to date.
· Develop a comprehensive understanding of Stryder’s transportation services, routes, and policies to provide accurate information and support to customers.
· Work closely with other departments, including operations, logistics and billing, to facilitate prompt service, updates and resolve any service-related or invoice-related issues.
· Reviewing lanes and volumes to assist with transportation services to contributing to overall company sales goals.
Qualifications:
· Minimum 2 years customer service or logistics experience in the transportation industry.
· Excellent computer skills, including MS Office (Excel, Outlook, etc.) and experience with TruckMate is a requirement.
· Strong communication skills, both verbal and written, with an ability to convey information clearly and effectively.
· Excellent problem-solving skills and the ability to handle difficult situations with professionalism and empathy.
· Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
· Able to handle large volumes of data entry and incoming inquiries in a time-sensitive environment with high levels of accuracy
What Do We Offer?
- Support from an amazing team
- Opportunities for advancement - We Promote From Within!
- Modern, open-concept offices
- Medical, Dental, Vision Benefits Plan
- Competitive pay based on experience
- Seasonal team events and celebrations
Job Type: Full-time
Pay: Up to $25.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Work Location: In person
