Venture X Oakville - Community Coordinator Position
Who We Are
Venture X is a premium flexible workspace and co-working centre offering professionals and businesses of all sizes a variety of workspace solutions.
Position Overview
Venture X Oakville is looking for a professional and quality conscious Community Coordinator who always demonstrates a professional image of the Venture X brand. The Community Coordinator is responsible for management, administration and reception duties while maximizing occupancy through sales techniques and outstanding customer service. Furthermore, the Community Coordinator will run the day-to-day operations of the space, including planning and overseeing engaging member events.
Duties and Responsibilities
Member and Community Relations
· Manage reception during business hours (answer phone calls, greet members and their clients, direct visitors to specific offices)
· Track leads in CRM, schedule tours via email or phone and follow up on existing leads
· Create, promote and support a collaborative environment amongst members through events and community initiatives
· Resolve simple member issues with professionalism and patience, bringing complex issues to the owners’ attention for resolution
· Assist with billing, managing reservations, checking invoices, managing late fees and membership changes
· Assist with member moves, ensuring cleaning of offices where required
· Help members access conference room equipment and provide instruction where needed
Marketing and Sales
· Engage in and network with organizations in the local community
· Assist and manage leads and tours to reach sales goals
· Manage and maintain member occupancy through proactive lead flow and waitlist communications
· Achieve sales target goals and manage member turnover
· Manage social media platforms and create engaging content to represent the business and market our services.
Building Management
· Manage all building operations to ensure highest level of member satisfaction
· Troubleshoot printing, internet, phone requests and conduct regular building walkthroughs to always ensure cleanliness and safety
· Ensure the building is fully operational and processes are running smoothly
General Management
· Manage inventory and ordering consumables, toiletries, coffee and various office supplies
· Maintain company standards and expectations
· Ensure building and member safety
Job Development and Advancement
· With experience and company growth, this position and its duties will become more high level. To support the increased responsibilities additional Community Coordinator(s) may be hired, offering potential growth opportunities for the successful candidate
· Oversee and keep the owners up-to-date with process changes
Additional information
· Hours of operation are Monday to Friday 8:30 a.m. – 5:00 p.m.
Minimum Qualifications and Requirements
· Previous experience within customer service
· Post-secondary education preferred
· Exhibits strong customer service, interpersonal, organizational, listening and conflict resolution skills
· Quality conscious, engaging, and customer focused
· Technologically savvy
· Strong verbal and written communication skills with the ability to communicate effectively and tactfully with members and employees as well as individuals external to the organization
· Available to work some evenings and weekends as required for the purposes of networking and/or event functions
How to Apply
For more information on Venture X please visit www.venturexcanada.ca and forward your resume/CV to [email protected]
Accessibility accommodations are available for all parts of the recruitment process. Applicants must make their needs known in advance. We thank all those that apply, however only those candidates selected for an interview will be contacted.
Pay: $37,000.00-$44,000.00 per year
Benefits:
Work Location: In person
