About Doglas Trading Inc.
Doglas Trading Inc. is an international trading company in IT hardware industry, including laptops, hard drives, printers, gaming consoles and more products. We have business partners in over 30 different countries in every continent.
Ownership is rooted in everything we do, where every team member takes initiative, proactiveness, responsibilities, and accountability for both success and improvements, problem-solving, and processes improvement, no matter their role.
Growth mindset is highly valued, and the ability to embrace challenges as opportunities to learn, to continuously develop new skills, and to view feedback as a pathway to improvement is what we are looking for. In today’s dynamic global market, we believe success comes from curiosity, adaptability, and the commitment to ongoing learning. We maintain an open and forward-thinking mindset, even in high-pressure environments, seeing obstacles not as limitations but as catalysts for growth and innovation.
Integrity is a core component of how we operate. We act with transparency and respect in everything we do, and our decision-making process are guided by honesty and fairness, fostering and maintaining strong and healthy long-term relationships with both our valuable employees and customers.
If you are looking for more than just a job, but also a place to grow, contribute, lead, and establish diverse relationships with others, we’d love to meet you!
Job Type: Full-time, Permanent
Work Location: Scarborough, In person
Work Schedule: Monday to Friday, 37.5 hours per week
Ability to Commute/Relocate: Have reliable commute route OR plan to relocate before starting work
Salary Range: $20-25/hourly, negotiable depending on experience; Bi-weekly pay issuance, pay days on Fridays.
Benefits
- Group insurance benefits, including life, medical, dental, vision, and extended family coverage
- Paid time off
- Year-end Bonus
- Free, on-site parking
- Complementary snacks and drinks
- Company events
- Casual dress
Contact Information: feel free to apply on Indeed or email your resume to [email protected].
About This Role
We are looking for a skilled and detail-oriented Senior Return Inspector to join our warehouse operations team. This role is responsible for inspecting returned electronic devices, identifying defects and failure causes, determining product grading, and evaluating whether devices are economically worth repairing.
The ideal candidate has strong technical knowledge of consumer and commercial electronics, experience troubleshooting hardware issues, and the ability to provide practical repair recommendations and cost evaluations.
Key Responsibilities
- Inspect and evaluate returned electronic products, including: laptops, desktop computers, printers, monitors, tablets, and small electronic gadgets and accessories.
- Perform functional and visual inspections to determine product condition and grading status.
- Identify and diagnose Grade F (Failure) items, including: power failures, screen/display issues, motherboard or hardware faults, battery issues, physical damage, missing components, and software or operating system problems.
- Determine root causes of product failures and document findings accurately.
- Decide whether devices are: repairable, non-repairable, economically worth repairing, or suitable for parts harvesting or disposal.
- Provide repair plans and recommended solutions, including: required replacement parts, estimated repair labour, estimated repair costs, and estimated resale or recovery value.
- Work closely with warehouse operations and management teams to improve return handling efficiency and recovery rates.
- Maintain accurate inspection records, reports, and grading documentation.
- Ensure all inspections follow company SOPs, quality standards, and safety procedures.
Required Qualifications
- Minimum 1-3 years of experience in electronics inspection, repair, refurbishment, or technical diagnostics.
- Strong knowledge of computer hardware and consumer electronics.
- Experience working with returned merchandise, refurbishment, RMA, or reverse logistics operations.
- Ability to diagnose failures at both hardware and basic software levels.
- Familiarity with repair cost evaluation and resale value assessment.
- Comfortable using testing tools and diagnostic equipment.
- Strong attention to detail and problem-solving skills.
- Able to work efficiently in a warehouse environment.
- Good communication and reporting skills.
Preferred Qualification
- Experience repairing laptops, desktops, or mobile devices.
- Fluency in Mandarin or Cantonese is advantageous
- Knowledge of component-level troubleshooting.
- Understanding of grading systems for returned electronics.
- Experience with ERP/WMS systems or inspection tracking systems.
- Ability to train or guide junior return inspectors.
Work Environment
- Warehouse and inspection station environment.
- May require lifting and moving electronic equipment.
- Fast-paced operational setting with daily inspection targets.
Performance Indicators
- Inspection accuracy
- Failure diagnosis accuracy
- Recovery and repair success rate
- Cost evaluation accuracy
- Processing speed and productivity
- Reduction of unnecessary repair costs
Pay: $20.00-$25.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- List 2-3 date and/or time slots that you are available for an interview.
Experience:
- IT product inspection: 1 year (preferred)
Language:
Work Location: In person
