Project Coordinator
About the Role
We are seeking a detail-oriented and organized project coordinator to join our team. In this role, you will be responsible for supporting billing operations, customer account reconciliation, revenue management reporting, and Duty and Brokerage reconciliation. The ideal candidate has strong analytical skills, exceptional attention to detail, and a commitment to providing excellent service to both internal and external stakeholders.
Key Responsibilities
Billing & Order Administration
- Enter, review, and verify customer orders for accuracy.
- Process refunds and billing adjustments as required.
- Investigate and resolve billing discrepancies, payment issues, and customer account inquiries.
- Prepare and submit billing summaries for invoice processing.
Revenue Management Reconciliation and reporting
- Respond promptly to billing-related concerns from customers and internal Accounts Receivable teams.
- Reconcile cash receipts and royalty payments to facilitate accurate and timely client royalty distributions.
- Prepare and distribute Excel-based reports, including sales summaries, cash receipts, and other client-specific financial information.
- Maintain accurate records and ensure the integrity of financial data.
Duty and Brokerage Invoice Reconciliation
- Maintain a working knowledge of courier duty, brokerage, and related charges, including associated terminology and billing practices.
- Review duty and brokerage invoices to identify discrepancies, errors, or non-compliant charges and work with carriers to investigate and resolve issues.
- Escalate complex or recurring concerns to management and relevant stakeholders as required.
- Prepare and provide detailed reporting on invoice reviews, disputes, recoveries, trends, and outstanding issues.
- Support accurate billing and cost recovery by ensuring duty and brokerage charges are reviewed, validated, and appropriately reconciled.
Quality, Compliance & Safety
- Support and promote the company's Quality Management System and continuous improvement initiatives.
- Adhere to all corporate policies and procedures related to Environmental, Health & Safety Management Systems.
- Fulfill all responsibilities and obligations under applicable Occupational Health and Safety legislation.
- Contribute to maintaining a safe, compliant, and productive workplace.
Qualifications
- Experience in billing, accounting administration, or a related financial role.
- Strong proficiency in Microsoft Excel and financial reporting.
- Demonstrates knowledge of customs procedures, tariff classifications, import/export documentation, and international trade regulations.
- Strong research skills with the ability to interpret customs requirements and identify applicable duties and tariffs.
- Excellent organizational, analytical, and problem-solving skills.
- Strong attention to detail and accuracy.
- Effective communication skills with the ability to work collaboratively across departments and with clients.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
This is a full time position. We appreciate your interest in joining the Gilmore Global team. We are however, only able to contact those candidates who are selected for an interview.
Pay: From $40,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
Work Location: In person
