Manitoba Made. Manitoba Owned. Welcome to Your New Home!
Established in 2011 and located in Winnipeg, MB, Forthright Properties is a professionally managed, family-owned company. A rapidly growing and expanding portfolio of properties allows us to meet our goal; to provide you with a modern, affordable place to call home.
As a key member of the Tenant Relations team, the Tenant Relations Coordinator is the primary connection between tenants and our Forthright Properties team. This role is responsible for ensuring a positive tenant experience through clear communication, efficient issue resolution, and proactive support. Tenant Relations Coordinators regularly meet with tenants to address concerns, conduct site walks to monitor cleanliness and identify lease infractions, and ensure that community standards are consistently upheld. They also oversee and physically complete move-ins and move-outs at various sites, manage tenant inquiries and concerns through Entrata software, and coordinate maintenance requests to help maintain safe, well-kept communities where tenants feel at home.
This role will be based on-site at our 88 Festival Drive Location (The Edge) in Headingley, MB. Hours of work will be Monday to Friday, 8:00am to 4:30pm.
Key Responsibilities:
- Serve as the main point of contact for tenants, addressing inquiries, complaints, and concerns with professionalism and empathy.
- Conduct property site walks to monitor cleanliness, identify lease infractions, and proactively resolve issues with tenants.
- Manage incoming tenant concerns and communications in Entrata software, ensuring all interactions are accurately documented.
- Provide first level triage of maintenance requests, adding work orders in Entrata if onsite service is required
- Understand, apply, and advise on Residential Tenancies Branch (RTB) rules and regulations; stay informed of changes and maintain positive working relationships with RTB staff.
- Issue and follow through on all resident notices, including:
- Notices of termination for tenancy-related issues or nonpayment of rent
- Individual warning notices
- Maintenance or contractor notices of entry
- Handle difficult conversations with tenants, including the issuance of warnings, arrears discussions, and dispute resolution.
- Facilitate mediation payments with claim tenants directly or through RTB when required.
- Prepare and distribute year-end rental receipts.
- Coordinate and complete resident move-ins and move-outs, including:
- Work the last day and first day of each month to support turnovers, move-ins, and move-outs, as these are peak operational days.
- Ensuring documentation is complete and accurate
- Documenting suite conditions and deficiencies
- identifying work required for turnover
- Taking utility meter readings and entering into Landlord Express
- Orienting tenants on suite systems (furnace, HRV, etc.)
- Provide additional support for on-site property operations, including upkeep of common areas and leasing assistance as needed.
Qualifications:
- One to three years’ experience in property management or property operations.
- Valid Class 5 driver’s license and access to a vehicle is required.
- Criminal Background Check is required.
- Strong computer proficiency in MS Word, Excel and Outlook.
- Strong customer service skills with proven ability to manage difficult conversations effectively.
- Excellent communication, conflict resolution, and tenant relations skills.
- Demonstrated ability to problem-solve, mediate, and resolve conflicts independently.
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
- Team-oriented with strong collaboration and support skills.
- Background knowledge of Residential Tenancy Branch (RTB) Acts & Regulations
- Knowledge of Entrata property management software or similar systems such as Yardi preferred.
- CPM designation or active candidacy is considered an asset.
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Profit sharing
- Tuition reimbursement
- Vision care
Work Location: In person
