About Ginger Desk
At Ginger Desk, we help healthcare practitioners focus on patient care by taking care of the admin work behind the scenes. Our team of professional, pre-trained Virtual Assistants (VAs) delivers reliable, high-quality remote medical office support across North America.
As a fully remote and growing company, we value integrity, continuous learning, and team collaboration. We're looking for experienced Canadian-based medical admin professionals to join our mission.
The Role
As a Medical Virtual Assistant, you’ll work with multiple clinics to manage their digital front desks. This includes scheduling, secure messaging, billing, and medical documentation—all while maintaining a high standard of professionalism and confidentiality.
Key Responsibilities
- Manage inboxes and calendars for multiple practices
- Coordinate bookings, billing, and charting via EMRs (primarily Jane App)
- Communicate clearly and professionally with patients and clinicians
- Keep accurate records in line with PIPEDA and HIPAA standards
- Learn new systems and workflows through ongoing training
What You Bring
- 3+ years of admin experience in a healthcare or wellness setting
- 2+ years and a strong expertise in Jane App (scheduling, invoicing, charting, settings, etc.)
- Solid understanding of extended health billing (WorkSafeBC/ICBC is a plus)
- Comprehensive knowledge of Google Workspace (Docs, Sheets, Gmail, Calendar)
- Exceptional accuracy in all work, detail-oriented, self-motivated, and excellent with time management
Bonus: Familiarity with virtual phone systems or clinic software
Training & Growth
At Ginger Desk, we value ongoing learning and development. Each new team member begins with Ginger University, a thorough training program that provides:
- EMR best practices
- Virtual front desk management
- Privacy regulations (PIPEDA/HIPAA)
- Communication strategies for healthcare settings
You’ll also benefit from regular training updates, performance reviews, and a supportive VA community.
Job Details
- Compensation: $25/hour ($45,500/year based on 35 hours/week)
- Schedule: Monday–Friday 8:30 am-5:30 pm (aligned to EST or PST hours)
- Location: 100% remote (Canada only)
- Type: Full-time employment
- Advancement: Growth opportunities and raises based on performance
Why Work With Us?
We’re more than just a VA company—we’re reshaping how clinics run. We care deeply about team culture, work-life balance, and making a real impact for our clients in healthcare. At Ginger Desk, your voice matters, your work makes a difference, and your growth is our priority.
Benefits:
- Enjoy the convenience of working from home.
- Receive comprehensive training to excel in your role.
- Join a supportive team focused on collaboration and continuous improvement.
- Access to exceptional health benefits for you and your family.
Pay: $45,500.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- Work from home
Experience:
- medical office assistant: 3 years (required)
- Jane: 2 years (required)
Work Location: Remote
