Req Id: 431191
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
Bell is seeking an innovative and driven Technical Product Manager II to join our team and champion the development of the AI components of the Virtual Repair (VR) product. Virtual Repair is a cutting-edge, AI-driven application that leverages Large Language Models (LLMs), large data sets and advanced tooling to diagnose and resolve customer issues in real-time. In this role, you will own multiple streams of the product such as technical advancements, expansion of use-cases, and integrations into new systems. Being able to put this all together into one vision/roadmap. You will partner closely with Data Science, ML Engineering, and Field Services teams to deliver the market-leading diagnostic tool that transforms the technical support experience.
- Product Ownership: Own and manage all AI capabilities and integrations within the Virtual Repair ecosystem.
- Feature Development: Collaborate with stakeholders to define business/market requirements, prioritize the backlog, and develop product features that enhance agentic troubleshooting and diagnostics.
- Building Roadmaps: Develop and maintain project roadmaps, setting launch targets based on feature and external targets/timelines
- Proactive Communication: Proactively communicate project status updates, roadmap progress, and AI model performance metrics regularly to cross-functional stakeholders.
- Cross-Functional Collaboration: Act as the bridge between business operations and technical teams (Data Scientists, ML Engineers in GCP) to ensure product features align on feature goals.
- 3+ years of relevant work experience in technical product management, with a track record of independently owning a product with a strong understanding of technical domains
- Demonstrated ability to translate complex technical concepts (like AI/ML models) into clear market requirements and user stories.
- Strong communication and stakeholder management skills, with the ability to proactively keep leadership and cross-functional teams aligned.
- Experience working in Agile environments closely with software engineers/data scientists
- A "production-first" mindset with a strong focus on delivering tangible business value and operational efficiency.
- Experience working with AI, Machine Learning, or Large Language Models (LLMs) in a product and or developer capacity.
- Analytical mindset with experience with SQL to gather quick insights from large data sets
- Familiarity with Google Cloud Platform (GCP) or similar cloud infrastructure environments.
- Prior experience in telecommunications, Field Services, or Connected Home technologies.
- Understanding of contact center operations, or customer support journeys.
- Proficient in product management tools such as Jira, Miro or similar tools
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular Term - Full Time
Job Location: Canada : Ontario : Toronto || Canada : Ontario : Mississauga || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 07/22/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers.
