Company Overview
ServiceMaster Restore®, the largest franchised disaster restoration company in Canada, is committed to delivering swift mitigation and restoration services to homeowners and businesses affected by fire, water, mold issues.
Summary
We are seeking a dedicated Project Manager to join our team.
Coordinating restoration projects, ensuring timely delivery, and maintaining high standards of service that align with our company's mission of rapid response and customer satisfaction.
You may assist the Estimator / Manager and/or be responsible for creating estimates in Xactimate utilizing the program guidelines and IICRC standards. Must have basic construction background and understanding of building materials, flooring and other materials affected by wind, water, fire, smoke and other property damage causes.
Responsibilities
● Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
● Completes assigned jobs according to company processes, maintains quality control within the budget of each job
● May perform daily monitoring on active residential and/or commercial jobs and communicates with customers.
● Maintains records of personnel and resources used on projects and communicates all billable events to others.
● May be responsible for creation of estimates in applicable software
● Inspect and scope jobs onsite-and works with Project Manager/ Crew Chief/Lead Tech on scope of job
● Document / review loss with clear and descriptive job photos and upload into operating system/software
● May write mitigation and reconstruction estimates using Xactimate
● Communicates conversations and key information on the job using the notes feature in required software
● Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
● Interfaces with adjusters and customers in person and over the phone
● May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
● Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
Qualifications
● Strong knowledge of insurance restoration and or construction industry
● Able to work independently or work with/lead a team
● Experience managing teams of 2 or more
● Experience with entering data using a tablet or mobile phone
● Strong verbal and written and communication skills
● Strong problem solving and customer service skills
● Must be able to prioritize activities and meet deadlines
● Valid Drivers’ License and satisfactory driving record
● Working on-call schedule is required
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
