Overview
Are you passionate about technology and enjoy helping people solve problems? Then come kick-start your career with us!
Working closely with our IT Helpdesk Technician and external IT provider, The Junior IT Support Technician will be responsible for helpdesk-style support across all our offices. With ongoing mentorship, training, and exposure to a wide range of technologies, you'll play an important role in keeping our teams connected and productive.
This is a 6 month contract role and the person will be required to be in-person 3-4 days a week.
This role is based at our Head Office and includes regular travel to our regional offices to provide hands-on technical support.
Tasks & Duties
- Troubleshoot day-to-day IT issues in a helpdesk style manner
- Assist in onboarding and offboarding of employees as required
- Assist in managing M365 Licenses including researching license costs and communicate such items to the IT Helpdesk Technician and Partner, VP of Operations
- Administer Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
- Access management of user groups, distribution lists, shared mailboxes and SharePoint files/folders.
- Assist with administration and monitoring of Microsoft 365 Admin Center, Microsoft Defender, Intune, and other IT management portals.
- Assist to review systems such as AppRiver and Microsoft Defender by releasing and blocking emails from quarantine queues.
- Troubleshoot issues related M365 applications, QuickBooks, Cheque Scanners and Summit Hosting.
- Assist to research new hardware and software pricing and purchases for users’ computers and phones
- Creating Avaya Cloud Office telephones licenses and profiles.
- Assist in creating any how-to instructions for programs such as security system, phone, common IT issues, etc.
- Working on larger projects as directed by IT Helpdesk Technician (Server room projects, expansion projects etc.)
- Set up and configure laptops, desktops, monitors, docking stations, and other IT equipment.
- Repair and replace employee & agent computers, hardware, software and peripherals as required
- Assist with the annual review of the Lennard minimum computer specifications document
- Install and configure computer hardware, software, systems, networks, printers and scanners in all offices
- Monitoring security access of offices by administering Kantech and Atrium systems
- Organizing all access information for IT services and programs
- Organizing and tracking all employee computers, warranties, and performance
- Research and test new technology
- Maintain accurate records of completed and pending jobs for invoicing purposes
- Assist with the annual review of all services & technology for insurance purposes
- Other duties and projects as assigned
Qualifications
- Must be a skilled communicator with excellent customer service skills, verbally and written
- Must be able to multi-task, prioritize, and work within tight deadlines
- Must be detailed oriented
- Will be able to follow directions, verbally and written
- Will be able to work in a team environment
- Has a desire to grow, learn, and take on new skills
- Driver’s License and vehicle an asset
- Will be able to travel to multiple offices as required
- Great problem-solving skills
- Personable and professional
About Us
For over 45 years, our company has been a trusted leader in commercial real estate. Today, we're proud to be a growing team of more than 200 agents and employees working across seven offices in Ontario and British Columbia.
While we're driven by ambition and excellence, we believe success shouldn't come at the expense of balance. Our collaborative, fast-paced culture is built on recognizing hard work, celebrating achievements, and supporting one another—both professionally and personally. Whether we're tackling exciting opportunities, celebrating team wins, or encouraging each other to pursue life outside the office, we're committed to creating an environment where people can thrive.
Pay: $18.00-$22.00 per hour
Application question(s):
- Do you have a valid driver's licence and your own vehicle?
Experience:
- Microsoft 365: 1 year (preferred)
- IT Helpdesk : 1 year (preferred)
Work Location: In person
