Job Summary
We are seeking motivated and detail-oriented Entry-Level Data Entry Clerks & Customer Experience Coordinators to join our dynamic team. This full-time or part-time position offers an excellent opportunity for individuals interested in developing their skills in data management, customer service, and sales. The ideal candidate will be proactive, bilingual (English and Spanish), and possess strong communication skills to provide exceptional support to our clients and internal teams. This role is essential in maintaining accurate data records while delivering outstanding customer experiences across various channels.
Duties
- Input and update data accurately within company databases and systems
- Assist customers via phone, email, and chat with inquiries, orders, and support needs
- Utilize multilingual skills (English and Spanish) to communicate effectively with diverse clients
- Perform analysis of customer feedback and data trends to inform business decisions
- Engage in upselling opportunities by promoting additional products or services during customer interactions
- Maintain professional phone etiquette and ensure clear, courteous communication at all times
- Collaborate with sales teams to support client retention and satisfaction initiatives
- Organize and prioritize daily tasks to ensure timely completion of data entry and customer service activities
- Support team members with administrative tasks as needed to enhance overall workflow
Qualifications
- Strong data entry skills with high accuracy and attention to detail
- Bilingual proficiency in English and Spanish is highly preferred
- Excellent communication skills, both verbal and written
- Demonstrated ability to provide exceptional customer service via multiple channels
- Basic analysis skills to interpret customer feedback or data reports
- Experience or interest in sales, upselling, or customer relationship management is a plus
- Strong phone etiquette and professional demeanor in all interactions
- Ability to work independently as well as part of a team in a fast-paced environment
- Prior experience in data entry or customer service roles is advantageous but not required; training will be provided for entry-level candidates
This position offers a rewarding environment for individuals eager to grow their career while contributing positively to our organization’s success.
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Work Location: In person
