Department: Supply Chain Excellence – ReBIRD – Care & Repair Operations
Reports to: Manager, Care & Repair Operational Excellence
Location: North Vancouver, BC
Your Opportunity at ARC’TERYX:
As the Operational Excellence Specialist, Care & Repair, you will ensure our global After‑Sales program delivers a smooth, high‑quality, guest‑centric experience.
You’ll oversee daily performance across the Care & Repair network, monitoring workflows, assessing third-party execution, and identifying friction points that affect the guest journey. Using performance reviews and data insights, you’ll pinpoint opportunities to streamline processes, improve consistency, and scale best practices.
You’ll collaborate with internal and external partners to ensure quality and turnaround standards are met, providing the guidance and tools needed to strengthen execution. By addressing operational barriers and resolving escalations, you’ll help deliver reliable, efficient, and guest-focused service every day.
You’ll collaborate closely with cross-functional teams — including but not limited to guest services, tech, retail and data — as well as external repair partners, to support continuous improvement and drive best-in-class service delivery.
This role combines hands-on operational coordination with analytical and project support, offering the opportunity to influence key decisions that shape the long-term success of our Care and Repair program.
This role is based out of our North Vancouver office. Candidates must be eligible to work in Canada
Meet Your Future Team:
Circularity is at the heart of Arc’teryx’s sustainability vision. Through a program that we call ReBIRD, we service, care for, and give our gear multiple lives. By joining the Care & Repair Ops team, you’ll be part of an innovative space where technology, sustainability and guest experience intersects. This is your chance to make a real impact - driving change, shaping the future of circularity in fashion, and building solutions that matter. If you’re passionate about circularity, creating meaningful guest experiences, and continuous improvement, this is the team for you.
