Founded in 1970, Steele Hotels is an independent hotel operator based out of Newfoundland and Labrador Canada. With origins in Gander, NL the company has grown to include 8 properties located in St. John's, NL, Corner Brook, NL, and Fredericton, NB.
Steele Hotels is looking for a Front Desk Agent to join our growing team at The Glynmill Inn in Corner Brook, NL. The ideal candidate would possess a positive "can-do" attitude, and a high level of professionalism, coupled with a strong work ethic and excellent interpersonal skills.
Main Duties & Responsibilities:
Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
Respond to guest complaints, requests and emergencies
Reconcile all accounts in a timely manner and verify all end of day cash etc. from multiple departments and learning/working overnight audit shifts, when required
Ensure invoices are accurate and sent to the accounting department
Schedule guest wake-up calls and book reservations
Answer phone calls, verify reservations and guest requests
Respond to guest inquiries, concerns and issues, as needed
Demonstrate a professional and positive presentation to guests and colleagues, and be well groomed
Other duties, as assigned
Qualifications Skills & Attributes:
2+ years experience in customer service or hospitality
A high school diploma or equivalent, plus one year of experience or an equivalent combination of education and experience
Provide a clear Criminal Record Screening Certificate
Excellent written and verbal communication, and customer service skills
Ability to learn computer functions and other on-the-job skills
Strong eye for details and the ability to multitask
Strong math and problem-solving skills
Shift Time – A rotating 12 hour shift schedule from 8:00am – 8:00pm
Seasonal Position - 32 -40 hours weekly, June, July, August
If you are interested in working with a growing company and want to grow with us, we welcome you to apply to [email protected]. Please include “Front Desk Agent” in the email subject line, and use the following naming convention for the resume file: First Name Last Name – Resume.
We are an equal-opportunity employer and are committed to a work environment that supports, inspires, and respects all individuals, we welcome everyone to apply.
Job Types: Full-time, Permanent
Pay: From $17.50 per hour
Benefits:
- Discounted or free food
- On-site parking
- Wellness program
Work Location: In person
