Business Development and Client Service Manager

JTE Claims Consultants
Oakville, ON

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Job details

Qualifications

CRM software
Marketing
Data analysis skills
Business development
Project management
Presentation skills
Bachelor's
Construction
Business
Communication skills
Negotiation

Full job description

Location: Oakville, Ontario

Mode: Hybrid

The Business Development and Client Service Manager is responsible for developing new business opportunities, nurturing client relationships, and helping manage projects to deliver outstanding service.

We are looking for a driven and results-oriented professional looking to make a significant impact through growing a new product offering from the ground up. The ideal candidate will play a lead role in driving our venture for new growth and ensuring the highest level of satisfaction among our clients.

As a member of our dynamic organization, you will be required to work equally well both on your own and as part of a team, and to communicate effectively with a wide range of professionals. With a strong commitment to excellence and a client-centric approach, you will be expected to join our team based in Oakville, Ontario and to communicate with and travel to meet Canadian and US based clients.

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Key responsibilities:

Business Development
- Identify and target potential clients and opportunities through development, proposition and execution of strategies to expand our client base
- Conduct market research to maintain relevance among industry trends and competitors as well as prepare and deliver findings through compelling presentations
Client Relationship Management
- Build and maintain strong relationships with clients as well as key stakeholders by acting as the main point of contact for clients, addressing their interests and needs
- Perform regular check-ins with clients to assess satisfaction and gather feedback to ensure clients receive exceptional service and support throughout their engagement
- Lead market strategy for service development and expansion
- Collaborate with service providers, consultants and team members to ensure timelines,deliverables and long term goals are met
Networking and Partnerships
- Represent and promote the services of JTE at industry events, conferences, and networking opportunities
- Identify potential partnerships and collaboration opportunities with other industry players
Reporting and Documentation
- Design and implement a CRM system and process to maintain accurate records of client interactions and project details
- Prepare regular reports on business development activities, project status, and revenue forecasts to provide insights and recommendations based on high-level data analysis

Required qualifications and skills:

Bachelor's degree in Business, Sales, Marketing, or a related field
Proven track record in business development and client relationship management, preferably in the professional services consulting industry
Strong communication, negotiation, and presentation skills
Exceptional project management and organizational abilities
Self-motivated, goal-oriented, and capable of working independently
Proficiency in CRM software, Google Workspace and eLearning systems
Ability to travel between Canada and the US regularly
Knowledge of construction claims and risk management is a plus

Benefits:

Competitive salary and performance-based bonuses
Hybrid or remote work options
Comprehensive benefits package, including extended health and dental
Professional development opportunities
A supportive and collaborative team environment

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