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Safran Electrical Components Canada is part of the Safran Group, 83,000+ employees across 270+ sites worldwide and we're growing.
We are currently hiring for an Inside Sales Representative in our London, Ontario location
The Inside Sales Representative plays a pivotal role in driving revenue growth by effectively managing the company's order book and fostering strong relationships with existing customers. This role ensures the achievement of key performance indicators (KPIs) while delivering exceptional customer service that promotes repeat business and customer loyalty. The incumbent acts as a key liaison between customers and internal teams to streamline sales operations and maintain high levels of customer satisfaction.
Main Function Responsibilities
- Accurately enter and maintain customer sales orders based on purchase orders, customer forecasts, and new awards
Proactively ensure timely receipt of purchase orders and follow up with customers for updates or clarifications as necessary
- Review purchase orders against RFQ's for completeness and accuracy. Prepare and issue purchase order acknowledgements in compliance with company standards
- Act as the primary point of contact for customers' sales inquiries, resolving issues promptly to enhance customer satisfaction and retention. This includes expedites, POD's (proof of deliveries) etc.
- Monitor the sales backlog regularly and collaborate with production, Engineering, QA and purchasing teams and to update the production tracker accordingly with any issues arise that require information/clarification from customers
- Develop formal request for quotations (RFQs) by collaborating with Engineering, Quality Assurance, and Purchasing departments. Calculate sell prices and ensure timely submission to customers
- Participate in internal meetings and customer meetings as required
- Assist in the investigation and resolution of past-due customer invoices by coordinating with the Accounts Receivable team
- Process return goods authorizations (RGAs) and credit memo requests efficiently, ensuring compliance with company policies
- Manage the fulfillment of open orders to ensure timely delivery and closure as per customer requirements if applicable.
- Undertake other duties and special projects as assigned by the Inside Sales Manager or senior leadership to support the overall sales function
