Are you passionate about safety and security and seeking opportunities to become a part of the exciting, hard-working, and growing team of security professionals?
JOB SUMMARY – What will you do?
Work hours: Mon-Fri (730am-330pm)
Under general supervision of and reporting into the Service Delivery Manager, the Service Delivery Coordinator is responsible for supporting the day-to-day operations of the Crossing Guard division. , concerns or complaint as well as to assist with implementation, coordination and maintenance of an effective and comprehensive crossing guard program.
Specific Duties
- Be the first point of contact for dealing with staff complaints or concerns.
- Work with Operations Support Team to ensure proper coverage of all crosswalks.
- Assisting with ongoing investigations and supporting the Service Delivery Manager and Operations Manager assigned to Crossing Guard Division.
- Reviews daily security reports and takes appropriate action and/or follow up to ensure incidents are properly recorded, dealt with and resolved.
- Provides statistical analysis of security inspections and manage auditing as required.
- Enforce operations policies and procedures in a fair and impartial manner.
- Make recommendations for improvement to increase the effectiveness of the service delivery of the overall crossing guard program.
- Closely work with the Operations Support Team to create/adjust schedules to ensure contractually obligated services are met.
- Participate in townhall meetings on a regular basis, note taking and work with the department to provide an action plan for process improvement.
- Perform other administrative duties as required
EDUCATION, SKILLS & EXPERIENCE – What you will bring?
- Excellent written and verbal communication skills.
- Excellent analytical skills
- Technical knowledge of various software applications
- Previous security experience is preferred.
- Must be self-starting and results oriented.
- Ability to prioritize and balance conflicting tasks.
- Identify gaps and deficiencies to develop solutions.
- Strong interpersonal skills and demonstrated ability to build teamwork and strong business relationships.
- Demonstrated ability in preparing and maintaining clear, concise, and legible security reports and detailed records.
- Articulate, professional and able to communicate in clear, positive manner with clients and staff
- Must be able to complete police vulnerable check.
Why become a part of Synergy family?
We are a people/client-centric security agency. Synergy is redefining the security industry for the 21st century. Delivering uncompromising and guaranteed services augmented with innovative technology that monitors deployment in real-time 24/7 while offering completely transparency and accountability. We believe there is more to good business than just good service. Our philosophy is simple: be a good corporate citizen while enhancing our industry and following the triple bottom line business model.
Perks we offer:
- We are all about our people and we show it!
- Competitive pay and comprehensive benefits
- Responsive management team
- We offer industry leading training programs at no cost.
- Accommodate to your flexible schedules.
- Continuous coaching and support
- Promote diversity through employee engagement
- Provide growth and development opportunities
Synergy Protection Group Inc. values diversity and is proud to be an Equal Opportunity Employer. We encourage applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the interview process.
Job Types: Full-time, Permanent
Pay: $53,000.00-$55,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Language training provided
- Life insurance
- Paid time off
- Vision care
- Wellness program
Flexible language requirement:
Experience:
- customer service: 1 year (preferred)
Work Location: In person
