Who you are: The Cafe Manager is responsible for driving operational excellence and ensuring a superior guest experience through excellent hospitality and thoughtful service. The Cafe Manager must possess strong leadership and communication skills, a passion for hospitality and building strong performing teams.
What you'll do:
- Lead all team members in delivering consistently great hospitality to our guests
- Collaborate with management team to keep a pulse on all guest feedback channels, seeking opportunities to improve the guest experience and build a strong base of repeat guests
- Consistently offers positive and constructive feedback to all team members to build a strong performing team dedicated to hospitality, and achievement of business goals
- Provides coaching and guidance to all team members, ensuring that pathways for growth and development are attainable for all
- Fosters a close partnership with the kitchen management team, ensuring alignment on business goals and initiatives
- Working closely with all stakeholders to build strong awareness in the local market
- Balance daily operational responsibilities with short and long term business goals
- Builds an infrastructure and foundation for operational success through clarity of roles, goals, and resources, ensuring that all systems and processes are efficient and accessible
- Ensure all fixed assets are in good working condition, oversee preventative maintenance of assets
- Liaise with Home Office, leveraging expertise to ensure support for the opening, continued training, and overall communication
- Builds trusting relationships with other company leaders to foster communication, collaboration, support, and sharing of best practices
You must have:
- 3+ years of leadership experience in a similar environment
- Bachelor’s degree preferred, but not required
- Proficient knowledge of systems and processes in restaurant management
- Strong business and financial acumen
We offer:
- Competitive salary with bonus potential
- Vacation to support you with an active life outside of work
- Full access to comprehensive medical, dental and vision benefits
- Dining discount throughout the Toptable Group Restaurants
