Team Honda Powerhouse of Milton is looking for a Business Development Centre Representative to work in the service department! You will help the Service department by taking incoming calls, scheduling appointments, and recommending service for customer vehicles. If you have experience making and receiving a high volume of calls, and have great customer service skills, this role is perfect for you!
Compensation: $20 - $25 per hour, including bonuses
About Us
Established in 1922, Leggat Auto Group is a family-owned business with 12 dealerships across Southern Ontario. With over a century of experience, we are committed to providing exceptional automotive experiences to our community. Whether you're looking for your perfect vehicle, service, repairs, or parts, our team of over 650 dedicated employees is here to help you find solutions. At Leggat Auto Group, we value teamwork, passion, and ingenuity, and we are committed to providing a supportive and motivating environment for our employees to grow their careers.
Job Duties:
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Appointment Scheduling: Manage intake and balance the scheduling of service appointments for technicians to maximize daily productivity for all technicians
- Customer Assistance: Assist customers with repair and scheduled maintenance requests, recall related issues, and ensuring accurate documentation of concerns to aid in the full completion and customer satisfaction.
- Customer File Management: Create and update customer records.
- Appointment Management: Update the database with cancellations and follow up with customers who miss appointments (within 30 minutes).
- Service Recommendations: Contact customers for recommended maintenance services and document when they decline for any future reference.
- Sales and Customer Benefits: Promote maintenance packages, educate customer on any declined services, and ensure parts are ordered services to be performed.
- Adaptability: Shift priorities and goals according to the demands of the business.
Requirements:
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Outgoing personality and a genuine desire to exceed expectations. Must be able to work independently, be punctual, and reliable.
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1 year experience in a role with a high volume of phone calls
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Dynamic and positive
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Experience in the automotive industry - Honda Experience an asset
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Experience using CRMs such as Dealermine
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Excellent customer service skills
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Excellent planning and organizational skills
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Excellent interpersonal and communication skills
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Ability to work in a fast-paced environment
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Ability to learn multiple software applications
Why Work for Leggat Auto Group:
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Career Growth Potential with 12 Dealerships and 600 Employees strong
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Drug, Dental and Extended Health Benefits
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Travel, Life Insurance and AD&D
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LifeWorks Employee Assistance Program (EAP)
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Employee Recognition and Events
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Employee Pricing on Vehicle Purchases and Parts and Services
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Goodlife Membership Discounted Corporate Rate
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Free Parking
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Leggat Care Foundation, we support the communities in which we live and work
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We represent 80% of the Car Manufacturer Brands
Additional Information:
Our Company proudly provides equal employment opportunity for all employees and applicants. We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates taking part in any aspect of the selection process.
We would like to thank all applicants, only those selected for an interview will be contacted.
