We are seeking motivated, dependable, and customer-focused Team Leads to join our Atlantic Canada team on a full-time basis. Based primarily at the QEII Hospital sites in downtown Halifax, this leadership role is ideal for individuals who thrive in a fast-paced environment, enjoy working with people, and are passionate about delivering exceptional customer service.
As a Team Lead, you will play a key role in overseeing daily parking operations, supporting frontline staff, and ensuring a safe, efficient, and positive experience for customers and clients.
Availability Requirements:
- Must be available to work weekends.
- Additional hours and alternate shifts may be required based on operational needs.
OPERATIONS:
- Oversee the daily operations of all aspects of the parking lots.
- Inspect the parking areas to verify that equipment and lighting function properly, that cars circulate without problems, that there is a sufficient quantity of supplies necessary to the proper functioning of the parking lot.
- Completing minor equipment repairs as required and minimizing any downtime to operation.
- Clean all parking equipment and signage regularly.
- Enforce parking policies.
- Actively identify and correct any inefficiencies in the parking operation.
- Provide assistance to customers in the use of the automated parking equipment, recognizing and respecting the individual needs of each customer.
- Provide rest breaks to staff.
- Delegate activities to staff.
- Communicate expectations and oversee work of vendors and sub-contractors.
ADMINISTRATION:
- Count, collect and deposit all parking revenues.
- Complete required operational reports and documentation accurately.
CUSTOMER RELATIONSHIP:
- Build positive relationships with customers and clients.
- Note the nature of complaints received by customers and actively help develop and suggest solutions.
- Communicate verbally with customers and clients in English.
REQUIREMENTS:
- High school diploma or equivalent.
- Driver's license and clean driver's abstract.
- Access to reliable transportation.
- Previous customer service and supervisory experience.
- High level of interpersonal skills, including poise and diplomacy.
- Good communication skills, both verbally and written.
- Strong work ethic and commitment to customer service.
- Ability to work with little supervision.
- Ability to work in an outdoor environment.
- Ability to lift up to 30lbs.
- Ability to use basic hand tools and power tools for making repairs.
- Ability to supervise and delegate to staff.
#IPC2
The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, and accommodations are available upon request in relation to employment and materials.
We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview
