WHAT'S THE JOB?
Under the supervision of the Director of Operations, The Food Service Director is responsible for the overall management and success of food service operations, including meal plan services, cafés, franchises, and catering events. This role oversees staff, financial administration, menu planning, and compliance with health and safety standards. The Food Service Director ensures high-quality food service delivery, cost control, and exceptional customer satisfaction while fostering a productive and professional work environment.
Specific Accountabilities
Operations & Compliance
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Develop and implement café and catering menus with the Chef, aligning with company themes and the Healthwise Choices© Program.
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Enforce food safety and health regulations (FoodSafe/ServeSafe), ensuring compliance with legislation and company policies.
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Monitor staff performance, providing training on food handling, equipment use, and safety procedures.
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Manage inventory, ordering, and stock rotation to minimize waste and control costs.
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Maintain food quality, portion control, and budget expectations.
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Identify and escalate equipment issues for prompt resolution.
Financial & Administrative Oversight
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Conduct inventory audits and maintain accurate financial records.
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Manage payroll, track attendance, and ensure timely reporting.
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Optimize budgets, control expenditures, and maximize profitability.
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Ensure compliance with cash handling security procedures.
Staff Leadership & Development
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Schedule and assign staff shifts based on business needs and team capabilities.
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Train, mentor, and develop employees, fostering career growth.
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Address employee concerns and maintain a positive, safe work environment.
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Communicate policy updates and procedural changes effectively.
Customer & Client Relations
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Act as a primary liaison with clients, ensuring needs are met within company guidelines.
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Resolve customer concerns professionally and efficiently.
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Maintain high standards of service speed and customer satisfaction.
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Uphold company values and ethical business practices.
Business Strategy & Growth
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Develop and execute marketing and business plans, setting goals and action strategies.
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Participate in management meetings, providing performance insights and strategic recommendations.
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Oversee new unit openings and franchise compliance.
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Perform other duties as assigned.
