ServiceNow Business Process Consultant - HAM:
On behalf of our IT Solutions client, Procom is searching for a ServiceNow Business Process Consultant - HAM for a 6 month part time contract (20 hours/week). role. This position is a remote position based in Toronto, Ontario, Canada.
ServiceNow Business Process Consultant - HAM - Job Description:
The ServiceNow Business Process Consultant - HAM will be responsible for designing, configuring, and deploying ServiceNow ITOM modules to maintain a healthy CMDB. The role involves providing technical expertise for integrations, developing technical solutions, and ensuring proactive communication with clients and internal staff.
ServiceNow Business Process Consultant - HAM - Responsibilities:
- Design, configure, and deploy ServiceNow ITOM modules leveraging industry best practices
- Provide technical and thought leadership in system integration and application development
- Contribute to the technical direction and recommend solutions using ServiceNow best practices
- Prepare and maintain technical specifications, system documentation, and end-user manuals
- Troubleshoot production and test issues, perform root cause analysis, and recommend corrective actions
- Maintain instance integrity and security based on ServiceNow best practices
- Provide functional expertise as the Subject Matter Expert (SME) for application suites
ServiceNow Business Process Consultant - HAM - Mandatory Skills:
- Bachelor's degree in an IT-related discipline or minimum 5 years of equivalent/relevant job experience
- Experience with JavaScript, PowerShell, Bash, REST, SOAP, XML, and JSON
- Infrastructure knowledge related to operating systems and networking concepts
- Strong analytical and problem-solving skills
- Understanding of Discovery scheduling and potential network impacts
- Excellent verbal and written communication skills
- Ability to work as a trusted contributor in a team environment
ServiceNow Business Process Consultant - HAM – Nice-to-Have Skills:
- Preferred certifications: ServiceNow CIS-Discovery, CIS-Data Foundations
- Experience with implementing Discovery and relaying best practices
- Configuration Item blueprint experience for CMDB health dashboard configuration
- Understanding of the Identification and Reconciliation engine (IRE)
- Understanding of platform security and integration best practices
ServiceNow Business Process Consultant - HAM – Assignment Length:
This is a 6 month part time contract (20 hours/week).
ServiceNow Business Process Consultant - HAM - Start Date:
ASAP
ServiceNow Business Process Consultant - HAM - Assignment Location:
Remote position based in Toronto, Ontario, Canada.
