Guest Services Coordinator
Full Time, Year-Round
The Role
At Whistler Platinum, the guest experience doesn't start at check-in; it starts the moment someone reaches out. As our Guest Services Coordinator, you'll own both ends of that journey: converting inquiries into bookings and turning arrivals into memories.
This is a agile role that moves fluidly between pre-arrival coordination and in-resort guest support. If you're equally comfortable closing a booking and calming a frustrated guest, this role was built for you.
About the Role, Benefits & Perks
- Full-time, year-round
- $24–$27 per hour or salary equivalent, based on experience
- Schedule is typically between 9:30am–6pm, including some weekends
- May be an opportunity to work 4x 10hr shifts and enjoy 3-day weekends
- Extended Health benefits after 12 months (negotiable)
- Annual lifestyle spending account for WB pass or other recreational expenses
- Fun and supportive work atmosphere, staff socials, and outings
- Flexible schedule to enjoy the Whistler lifestyle
- Discounts to experience Whistler activities
What You'll Do
- Serve as the primary point of contact for guests across phone, email, and messaging platforms - from first inquiry through check-out
- Respond to reservation inquiries and guide guests to the right property through tailored, consultative recommendations
- Confirm bookings, process payments, and manage changes or cancellations
- Coordinate pre-arrival planning, offering genuine, informed recommendations for dining, activities, and local experiences
- Arrange concierge services including activity bookings, transportation, and specialty requests - equipment rentals, lift tickets, private chefs, spa treatments, and more
- Respond promptly to in-resort guest requests, feedback, and service issues and follow through until resolved
- Coordinate with Housekeeping, Maintenance, and Property Services to action guest needs
- Maintain accurate guest profiles, communication logs, and records in the property management system
- Represent Whistler Platinum as a luxury brand ambassador in every interaction
What We're Looking For
- Prior experience in hospitality, guest services, or reservations (preferred)
- At least one year of local Whistler knowledge - guests will lean on you for it
- Excellent communicator who's equally sharp in writing and in person
- Sales-minded and comfortable with consultative upselling
- Tech-savvy with experience in reservation or property management systems
- Calm and solutions-focused when the pressure is on
- Highly organized with strong attention to detail across multiple moving parts
- Adaptable and genuinely excited to work across two different functions
What Success Looks Like
Guests feel looked after from first inquiry to check-out. Your bookings are accurate, your communication is proactive, and the teams around you always know what's coming. You treat every guest like they're the only one -even when you're juggling ten.
Job Types: Full-time, Permanent
Pay: $24.00-$27.00 per hour
Benefits:
- Company events
- Extended health care
- Paid time off
- Wellness program
Flexible language requirement:
Experience:
- Hospitality: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Location:
Work Location: In person
