12 month contract
Who We Are
SCC is a small but impactful Crown corporation that reports to Parliament through Innovation, Science and Economic Development Canada. Using our expertise and vast network, SCC helps organizations by opening a gateway to possibilities, both at home and abroad. We bring people together, foster collaboration and expand their horizons in trade, sustainability and global connectivity. We represent and advance Canada’s interests on the international stage in ways no other organization can.
As Canada’s national standardization body, SCC offers more than a few pieces of the standards development and conformity assessment puzzle. We provide comprehensive strategies that allow Canadian businesses and innovators to contribute to shaping established and emerging markets. We help knock down trade barriers and create opportunities for businesses to innovate and expand into new markets by laying the foundation for their success.
SCC’s work also helps drive Canada’s health, well-being and economic prosperity. Whether it’s the food we eat, the products and technologies we use, or how we get to work, every aspect of our lives is touched by standards. Standards and conformity assessment not only provide confidence in the quality and safety of products and services, they also play an integral role in improving the overall health and safety of Canadians, and of their environment. At SCC, everything we do is aimed at improving Canadians’ quality of life and economic prosperity.
Our Culture
A recipient of Waterstone’s Canada’s Most Admired Corporate Cultures award in 2023, 2024, and 2025, we foster a culture grounded in our core values of respect, professionalism, and integrity. Our culture continues to evolve as we adapt to new ways of working, strengthening our ability to collaborate, remain agile, and support one another. This sustained recognition reflects a workplace defined by compassion, flexibility, and a shared commitment to excellence.
A Day in the Life of a Quality Manager
The Quality Manager promotes the Accreditation Services (AS) Branch’s ongoing conformity with international requirements in the delivery of accreditation services. The Quality Manager supports the branch to implement the quality management system (QMS) and manages and delivers the branch quality assurance program by monitoring branch practices and activities. The Quality Manager also educates staff and contracted personnel about the QMS, the quality assurance program, and the role of international standards in guiding branch processes and activities.
Your Background
Requirements
Security clearance: Secret, Level II
Language: Bilingual Imperative (SISS)
Education
- Bachelor’s degree in sciences, business administration or an equivalent combination of education and experience
Experience and skills
- 5 years of progressive experience related to standardization, accreditation, quality management, and process improvement
- Demonstrated experience implementing, maintaining, and continually improving Quality Management Systems (QMS) and related principles to ensure accreditation services conformity and operational excellence
- Strong analytical skills
- Experience collecting, interpreting, and reporting performance, quality, risk, and customer data to evaluate program effectiveness, identify trends, and provide evidence-based recommendations
- Experience collaborating with internal teams, management, corporate functions, assessment personnel, , and accreditation partners to coordinate quality initiatives, support audits and evaluations, and promote consistent application of quality standards across the organization
- Proven experience planning, coordinating, and conducting internal audits, peer evaluations, compliance reviews, and other conformity assessment activities
- Experience in customer service and complaint handling
You May Also Have
- Experience with ISO/IEC 17011, ISO 9001
- PMP experience/certification
Key Activities
- Supports the branch in the implementation of the QMS
- Manages and maintains the QA program
- Supports and facilitate the design, implementation, maintenance, and improvement of the branch processes within the QMS
- Facilitates the conformity of the QMS with international requirements and obligations
- Facilitates the branch in the implementation of the nonconformity, continual improvement, document management, and records management
- Coordinates complaint handling in collaboration with corporate
- Supports the branch to respond to internal audit and peer evaluation findings.
- Conducts internal audits as assigned per the Audit Program.
- Analyzes internal audit, peer evaluation, corrective and preventive actions, and complaint information, identifying improvement opportunities or corrective actions
- Coordinates peer evaluations
- Assists in the preparation of the corporate management review
- Develop, conduct, and analyse required surveys such as customer satisfaction and activity surveys
- Monitors program activities to identify and recommend improvements to enhance and improve programs, processes, systems, and the delivery of accreditation services
A Final Note
Note 1: Priority will be given to Canadian citizens and permanent residents.
Note 2: SCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.
Please attach a detailed cover letter to your resume. In addition to learning about your education, training and experience, we want to know your story! We’d love to learn about how your accomplishments, and the skills you applied to achieve them, relate to the role and why you think this opportunity is a good fit for you.
We are committed to creating and fostering a diverse, equitable and inclusive work environment that reflects the peoples’ lives that we impact and the Canadian community that we work within. We strive to create an environment where everyone is comfortable being their authentic selves. We welcome Indigenous peoples and persons from all races, ethnicities, gender identities and expressions, sexual orientations, and physical or mental abilities to be part of our team.
We strive to ensure a barrier-free selection process. If you are contacted regarding a job opportunity, testing or interview, please advise the HR representative of the accommodation measures that you require to enable you to be assessed in a fair and equitable manner.
Please complete all fields in this online application and submit before the closing date.
Upon our review of all applications, those who appear to be the best fit with the mandate of this role and with SCC’s mission and vision will be contacted. You will receive confirmation that your application has reached us.
Thank you for your interest in SCC and for taking the time to review this ad. We look forward to hearing from you!
