Build Something Extraordinary
Some leadership opportunities only come along once in a career.
This is one of them.
Elements Dental is seeking an exceptional Director of Clinic Operations to become the operational leader of one of Canada's most progressive holistic dental practices.
This is not a Clinic Manager position.
This is an executive leadership opportunity for someone who thrives on building outstanding teams, developing leaders, improving systems, creating exceptional patient experiences, and helping an already successful organization reach its next level.
Working in partnership with our Clinic Director, Dr. Ray Chow, you will lead the day-to-day operations of a growing multidisciplinary practice of approximately 40 team members while helping shape the future of biological, biocompatible, evidence-informed dentistry in Canada.
About Elements Dental
Most dental practices focus on teeth.
At Elements Dental, we believe exceptional dental care begins with caring for the whole person.
For nearly three decades, Dr. Ray Chow has been building something truly unique. Today, Elements Dental is recognized as one of Canada's leading holistic dental practices, bringing together biological, biocompatible, evidence-informed dentistry with a compassionate, patient-centred approach to care.
We recognize that oral health is deeply connected to overall health. Every treatment recommendation considers the whole person, not simply the condition of an individual tooth. We take the time to understand each patient's health history, educate them on their options, and develop treatment plans that support their long-term health and wellbeing.
What truly sets Elements Dental apart is our commitment to comprehensive care. By bringing an exceptional team of dental professionals together under one roof, we provide coordinated care that remains connected from beginning to end.
- One team.
- One location.
- One complete picture of your health.
As our practice continues to grow, we are looking for a Director of Clinic Operations who shares our passion for developing great people, building exceptional systems, and creating an environment where our team can deliver the outstanding patient experience that defines Elements Dental.
What We Offer
At Elements Dental, we believe exceptional patient care begins with exceptional leadership.
As our Director of Clinic Operations, you will play a pivotal role in shaping the future of our organization by leading our people, systems, and daily operations.
We offer:
Executive Leadership Opportunity
Partner directly with Dr. Ray Chow as a key member of the senior leadership team and help shape the future direction of one of Canada's most unique dental organizations.
Meaningful Impact
Lead a multidisciplinary team of approximately 40 employees while building the leadership systems, operational excellence, and culture that will support the clinic for years to come.
Professional Growth
Work alongside visionary leaders who are committed to innovation, continuous improvement, leadership development, and whole-person healthcare.
Collaborative Culture
Join a team that genuinely cares about its patients, one another, and creating an exceptional workplace.
Continuous Improvement
Help build systems, develop leaders, improve accountability, and create operational excellence across every department.
Beautiful Victoria
Enjoy the opportunity to live and work in one of Canada's most desirable communities while making a lasting impact on healthcare.
Competitive Compensation and Benefits Plan
We offer a competitive executive compensation package that reflects the scope, responsibility, and strategic importance of this leadership role.
Director of Clinic Operations
Role Purpose
The Director of Clinic Operations is responsible for translating vision into execution.
Working closely with the Clinic Director, this role provides executive leadership across the practice by ensuring our people, systems, processes, and culture work together to deliver an exceptional patient experience while supporting sustainable organizational growth.
The Director of Clinic Operations develops leaders, creates accountability, removes operational barriers, builds high-performing teams, and continuously improves how the clinic operates. Success in this role will allow the clinical team to focus on delivering exceptional patient care while ensuring the organization continues to grow with clarity, consistency, and excellence.
Core Responsibilities
Leadership & Culture
- Lead, coach, mentor, and develop the leadership team.
- Foster a culture of accountability, collaboration, respect, and continuous improvement.
- Build leadership capacity throughout the organization.
- Promote employee engagement, recognition, and retention.
- Lead organizational change initiatives while maintaining a positive workplace culture.
Operations & Workflow
- Provide overall leadership for the day-to-day operations of the clinic.
- Ensure operational workflows are efficient, consistent, and scalable.
- Remove operational bottlenecks and improve clinic productivity.
- Coordinate activities across all departments to ensure seamless patient care.
- Monitor key operational performance indicators and identify opportunities for improvement.
Patient Experience
- Champion an exceptional patient experience throughout every stage of the patient journey.
- Lead service recovery initiatives and resolve complex patient concerns.
- Identify opportunities to continuously improve patient satisfaction and loyalty.
- Ensure operational decisions always support the clinic's commitment to whole-person care.
Human Resources & Leadership Development
- Lead recruitment, onboarding, and leadership development initiatives.
- Partner with department leaders on performance management and coaching.
- Support succession planning and talent development.
- Foster a culture of continuous learning and professional growth.
Business Operations
- Participate in strategic planning and organizational growth initiatives.
- Assist with budgeting, operational planning, and resource allocation.
- Monitor clinic performance and operational metrics.
- Collaborate with the Business Manager to ensure strong financial stewardship.
Systems & Continuous Improvement
- Develop, implement, and improve operational systems and standard operating procedures.
- Lead technology implementation and process improvement initiatives.
- Identify opportunities to improve efficiency while maintaining exceptional quality.
- Build systems that support long-term organizational growth.
What We're Looking For
Our ideal candidate will possess:
- A minimum of 10 years of progressive operational leadership experience, including leading leaders. Experience in dental or other related healthcare industry required.
- Demonstrated success managing complex service organizations and leading organizational growth.
- Exceptional coaching, leadership, communication, and relationship-building skills.
- Strong business and financial acumen.
- Experience creating accountability while developing high-performing teams.
- Outstanding organizational and project management abilities.
- The ability to think strategically while executing operationally.
- Calm, thoughtful decision-making under pressure.
- A passion for continuous improvement and developing people.
Why This Role Is Different
This is far more than an operations position.
You will help build the leadership systems, operational excellence, and organizational culture that will support one of Canada's leading holistic dental practices for the next decade.
If you are energized by developing people, creating accountability, improving systems, and building exceptional organizations, this is a rare opportunity to leave a lasting legacy.
How to Apply (Read This Carefully)
We do things a little differently... on purpose.
To apply, please submit one complete PDF that includes both:
- Your résumé.
- Your cover letter.
Your cover letter must include the words "Purple Monkeys."
Why? Because attention to detail matters in this role. We want to see how you communicate, follow instructions, and present yourself when no one is standing over your shoulder.
In your cover letter, please also tell us:
- Why this opportunity interests you.
- How you build accountability within a team.
- A leadership accomplishment that you're particularly proud of.
Applications submitted without a cover letter, without the words "Purple Monkeys," or as separate files rather than one complete PDF will not be considered.
We promise this isn't a trick. It's simply a practical way for us to identify candidates who are organized, pay attention to detail, communicate effectively, and follow instructions... all essential qualities for a Director of Clinic Operations.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $115,000.00-$125,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement
Application question(s):
- Did you upload your cover letter with your resume in one PDF?
Education:
- Bachelor's Degree (preferred)
Experience:
- Clinic Operations: 10 years (required)
Language:
Work Location: In person
