This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.
Why WestJet:
Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.
Join us, this is where your career story takes off.
Overview of role:
WestJet is seeking a Senior Quality Assurance Analyst to join the Loyalty Platforms team in our Commercial Technology office. This individual must be results driven, exhibit a high standard of excellence, and enjoy challenges. The incumbent must be highly motivated and thrive in a complex, fast paced environment.
As part of the Loyalty Technology team, the Senior Quality Assurance Analyst will provide leadership on quality tasks to improve the delivery of loyalty projects, features and enhancements. This role includes test case development, test data creation, execution of tests, defect management, root cause analysis, and continuous improvement of QA strategies and delivery.
This position requires an individual who demonstrates accountability, resourcefulness, determination, and a collaborative spirit.
NOTE: When applying please include the outcome or result of the initiative, in addition to the tools, methodologies or skills used.
Key deliverables include:
- Perform functional, non-functional, regression, API, integration and system testing in coordination with internal teams and external partners
- Collaborate with upstream and downstream teams and applications to ensure final capability and experience is correct
- Coordinate with project and support teams to complete performance, security, failover and recovery or other types of testing as required based on the project
- Demonstrated initiative to test from own understanding and experience rather than solely based on requirements or other information provided
- Create test plans and execute test cases to ensure feature or capability is implemented successfully
- Create and send testing summary reports for regular product releases
- Perform manual and automated API tests (ie Ready API or Postman) on integration platforms
- Assist in project/release/sprint planning for development of test strategies and plans
- Utilize various automated testing tools to script data creation or automate functional tests (UI and API)
- Identify, log and track defects and issues, and work closely with the development team to investigate and resolve in a timely manner
- Continually assess and improve the testing process, methodologies and techniques to improve test coverage and reduce cycle time
- Work closely with test automation team to explore and implement automation solutions for identified test automation opportunities
- Evaluate, document and communicate testing results to stakeholders to enable them to make decisions regarding release candidate or project health
- Maintain a positive attitude and contribute to the cohesion and effectiveness of the team
- Demonstrated initiative to test from own understanding and experience rather than solely based on requirements or other information provided
- Adapt and collaborate based on updated priorities and deliverables
Experience and qualifications:
- 7-10 years as a Sr QA Analyst
- Experience testing loyalty programs is an asset
- Experience testing integration applications and platforms including Azure API Manager, Confluent Kafka, GoAnywhere
- Comfortable with ambiguity and demonstrated resourcefulness in sourcing clarification of requirements to ensure the feature or project is of high quality
- Ability to develop a holistic view of an application and its integrations to identify critical dependencies and potential gaps in testing
- Understanding and practical application of software QA practices as it applies to different development methodologies
- Experience creating clear and concise documentation in the form of test strategies/plans/test cases/scenarios/checklists and defects
- Experience maintaining and executing automated Web Service and UI tests using tools such as Robot Framework in Python
- Excellent verbal and written communication skills using all mediums and the ability to interact effectively with all levels of the organization
- Strong analytical and problem-solving skills combined with a positive attitude, taking a team-based approach
- Proven ability to meet timelines while delivering quality work
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we’re a great fit? Apply now!
About WestJet Group of Companies
WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.
Our safety promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.
Our commitment to diversity, equity and inclusion
We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at
[email protected].
We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.
For more information about everything WestJet, please westjet.com/aboutus.
If you wish to withdraw your application or request that your personal information be deleted, please contact us at
[email protected].
