vancouver bc vancity member services Jobs – 52 Openings This Week

Member Experience Officer
Vancouver City Savings Credit Union —Vancouver, BC
- $30.68 an hour
- Customer service
- Finance
- High school diploma or GED
- Designated paid holidays
- Dental care
9d
Financial Services Representative (BCGEU) Floater- Main Street
Vancouver City Savings Credit Union —Vancouver, BC
- $27.21 an hour
- Weekends as needed
- CRM software
- Hospitality
- Sales
- Designated paid holidays
- Dental care
2d
Financial Services Representative - Fairview
Vancouver City Savings Credit Union —Vancouver, BC
- $27.21 an hour
- Weekends as needed
- CRM software
- Hospitality
- Sales
- Designated paid holidays
- Dental care
7d
Financial Services Representative (BCGEU) - Downtown (12-Month Contract)
Vancouver City Savings Credit Union —Vancouver, BC
- $27.21 an hour
- Weekends as needed
- CRM software
- Hospitality
- Sales
- Designated paid holidays
- Dental care
7d
Account Manager I/II
Vancouver City Savings Credit Union —Vancouver, BC
- $38.32–$42.65 an hour
- Finance
- High school diploma or GED
- Recruiting
- Designated paid holidays
- Dental care
9d
Assistant Branch Manager
Vancouver City Savings Credit Union —Vancouver, BC
- $86,400–$116,800 a year
- Finance
- High school diploma or GED
- Recruiting
- Designated paid holidays
- Dental care
9d
Senior Executive Assistant, People & Culture
Vancouver City Savings Credit Union —Vancouver, BC
- $69,700–$82,000 a year
- Microsoft Office
- Recruiting
- Financial services
- Designated paid holidays
- Dental care
Career Development Opportunities for Indigenous, Black and Trans Talent (Vancity Talent Programs)
Vancouver City Savings Credit Union —Vancouver, BC
Financial Services Representative (BCGEU) - Cedar Hills
Vancouver City Savings Credit Union —Surrey, BC
- $27.21 an hour
- Part-time
- CRM software
- Hospitality
- Sales
- Designated paid holidays
- Dental care
2d
Member Experience, Senior Product Manager
Vancouver City Savings Credit Union —Vancouver, BC
- $102,900–$127,050 a year
- Hybrid work
- Management
- Presentation skills
- Bachelor's
- Designated paid holidays
- Dental care
1d
Assistant Branch Manager - 4th Avenue
Vancouver City Savings Credit Union —Vancouver, BC
- $86,400–$116,800 a year
- Finance
- High school diploma or GED
- Recruiting
- Designated paid holidays
- Dental care
Senior Executive Assistant, Chief Strategy Officer
Vancouver City Savings Credit Union —Vancouver, BC
- $69,700–$82,000 a year
- Microsoft Office
- Administrative experience
- Recruiting
- Designated paid holidays
- Dental care
Lead Investigator, Corporate Security
Vancouver City Savings Credit Union —Vancouver, BC
- $86,400–$101,600 a year
- Hybrid work
- High school diploma or GED
- Recruiting
- Financial services
- Designated paid holidays
- Dental care
Branch Business Account Manager
Vancouver City Savings Credit Union —Vancouver, BC
- $41.36–$46.05 an hour
- Management
- Finance
- Recruiting
- Designated paid holidays
- Dental care
9d
Account Manager I/II - Shaughnessy Station
Vancouver City Savings Credit Union —Port Coquitlam, BC
- $32.42–$40.85 an hour
- Customer service
- Finance
- High school diploma or GED
- Designated paid holidays
- Dental care
2d
Leadership Forums Specialist
Vancouver City Savings Credit Union —Vancouver, BC
- $69,700–$82,000 a year
- Hybrid work
- Microsoft Powerpoint
- Project management
- Presentation skills
- Designated paid holidays
- Dental care
Vice President, Strategy
Vancouver City Savings Credit Union —Vancouver, BC
- $204,000–$240,000 a year
- Hybrid work
- Master's degree
- Bachelor's
- Recruiting
- Designated paid holidays
- Dental care
VP, HR Business Partnership
Vancouver City Savings Credit Union —Vancouver, BC
- $204,000–$240,000 a year
- Hybrid work
- Human resources
- Recruiting
- Financial services
- Designated paid holidays
- Dental care
Branch Manager - False Creek
Vancouver City Savings Credit Union —Vancouver, BC
- $108,500–$134,085 a year
- Business development
- Bachelor's
- Recruiting
- Designated paid holidays
- Dental care
Director, Enterprise Strategy
Vancouver City Savings Credit Union —Vancouver, BC
- $141,900–$166,900 a year
- Hybrid work
- Master's degree
- Business development
- Recruiting
- Designated paid holidays
- Dental care

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vancity member services jobs near vancouver bc

Member Experience Officer

Vancouver City Savings Credit Union -
Vancouver, BC

Apply Now

Job details

Permanent
$30.68 an hour
9 days ago

Qualifications

Customer service
Post-secondary education
Finance
High school diploma or GED
Recruiting
Financial services
Cash handling

Full job description

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Member Experience Officer (MEO), you will play a key frontline role in delivering high‑quality, relationship‑based service to members across in‑branch, phone, and digital channels. You will support everyday banking needs, guide members in using Vancity’s digital tools, conduct foundational financial conversations, and complete select Account Manager activities. This role is ideal for someone who is service‑oriented, digitally capable, and motivated by helping members build confidence in their financial decisions.

This is a Full‑time, Permanent role based in Vancouver and will report directly to the Assistant Branch Manager.

How You'll Make an Impact:

Supporting a culturally respectful, high-touch service experience aligned with local Indigenous values.
Performing member transactions in‑branch and through call centre channels accurately and efficiently
Prioritizing service across in‑person line‑ups, phone queues, and scheduled appointments
Onboarding members to digital services and demonstrating digital account and product access
Gathering complete and accurate member information to improve data quality and digital engagement
Conducting basic Account Manager activities including cashflow interviews, PAP and payroll set‑ups, and account openings
Supporting registered product set‑ups and onboarding credit within defined scope
Identifying opportunities for referrals and logging high‑quality member insights in CRM
Promoting next‑best‑product and next‑best‑service recommendations aligned to member needs

What You’ll Bring to the Team:

High School Diploma (General)
Post‑secondary education or diploma preferred
1–2 years of experience in a Financial Services Representative role or comparable customer‑facing service environment
Experience handling cash and processing financial transactions
Demonstrated customer service and relationship‑building skills
Strong digital literacy with comfort navigating multiple systems and tool
Experience supporting Indigenous members or communities.

You’ll Thrive Here If You Are:

Committed to reconciliation – You identify as Indigenous or are a dedicated ally motivated by advancing Indigenous prosperity.
A problem solver – You have an analytical mind and can multi-task to come up with solutions.

A great communicator – You find it easy to get to know others and have great conversations.

Ready for a challenge – You have a positive attitude and are able to work in a fast-paced changing environment.

A strong relationship builder – You find it easy to get to know others and build trust.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a salary range of $30.68 to $34.11 per hour. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.

Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.

Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.

Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.

Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.

Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at [email protected]. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

Apply Now

Refine Your Search

vancity member services jobs in vancouver bc

Member Experience Officer

Financial Services Representative (BCGEU) Floater- Main Street

Financial Services Representative - Fairview

Financial Services Representative (BCGEU) - Downtown (12-Month Contract)

Account Manager I/II

Assistant Branch Manager

Senior Executive Assistant, People & Culture

Career Development Opportunities for Indigenous, Black and Trans Talent (Vancity Talent Programs)

Financial Services Representative (BCGEU) - Cedar Hills

Member Experience, Senior Product Manager

Assistant Branch Manager - 4th Avenue

Senior Executive Assistant, Chief Strategy Officer

Lead Investigator, Corporate Security

Branch Business Account Manager

Account Manager I/II - Shaughnessy Station

Leadership Forums Specialist

Vice President, Strategy

VP, HR Business Partnership

Branch Manager - False Creek

Director, Enterprise Strategy

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