calgary, ab protection services officer Jobs – 35 Openings This Week

Customer Support Specialist-Calgary
Accommodations Plus International —Calgary, AB
- $26 an hour
- Overtime
- Spanish
- CAD
- Customer service
12h
Account Director - Alberta, Canada
Accommodations Plus International —Calgary, AB
- $65,000–$75,000 a year
- Weekends as needed
- Microsoft Excel
- Marketing
- Microsoft Office
Account Manager - Alberta, Canada
Accommodations Plus International —Calgary, AB
- $60,000–$70,000 a year
- Weekends as needed
- Bilingual
- Microsoft Excel
- Marketing
Mobile Patrol Officer
SENTINEL PROTECTION SERVICES —Calgary, AB
- $17.50–$18.00 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Driving
Quick apply
17h
Community Peace Officer I -Traffic
Rocky View County —Rocky View County, AB
- $90,995 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- First Aid Certification
- Paid sick leave
Quick apply
Custodian
YW Calgary —Calgary, AB
- Customer service
- English
- First Aid Certification
- Employee assistance program
Tactical- Security Guard (Casual)
Kandor Management —Calgary, AB
- Weekends as needed
- First Aid Certification
- Communication skills
Quick apply
Tactical- Security Guard (Casual)
Guardteck Security —Calgary, AB
- Weekends as needed
- First Aid Certification
- Communication skills
Quick apply
Case Manager
YW Calgary —Calgary, AB
- CPR Certification
- Bachelor's
- First Aid Certification
- Employee assistance program
Supervisor, Family Resource Network
YW Calgary —Calgary, AB
- Hybrid work
- CPR Certification
- Nursing
- Administrative experience
- Paid time off
- Employee assistance program
19h
Women's Support Partner - Weekends
YW Calgary —Calgary, AB
- Weekends only
- CPR Certification
- Microsoft Office
- Bachelor's
- Employee assistance program
Health & Safety Specialist
Environmental Standards, Inc. —Calgary, AB
- $29–$50 an hour
- Full-time
- Travel
- Construction
- Up to 25% travel
Risk Control Consultant, Property & Casualty
Intact —Calgary, AB
- $74,800–$91,400 a year
- Full-time
- Hybrid work
- No experience needed
- Construction
- No travel
- Employee stock purchase plan
Director, Cyber Security - AMENDMENT
City of Calgary —Calgary, AB
- $232,560–$290,700 a year
- Full-time
- Computer Science
- Master's degree
- Business
Director, Shelter and Housing
YW Calgary —Calgary, AB
- Monday to Friday
- Hybrid work
- CPR Certification
- Master's degree
- Bachelor's
Call Centre Agent (Canada Summer Job)
The Mustard Seed Society —Calgary, AB
- Sales
- Customer service
- English
Quick apply
Help Desk Technician (Canada Summer Job)
The Mustard Seed Society —Calgary, AB
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Human Resources Assistant (Canada Summer Job)
The Mustard Seed Society —Calgary, AB
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Diagnostic Imaging Assistant - New Grads
Mayfair Diagnostics —Calgary, AB
- Full-time
- Customer service
- Computer skills
- Typing
Quick apply
9d
Health & Safety Administrator (HSA)
Armour Equipment —Calgary, AB
- $65,000–$75,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
11d

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protection services officer jobs near calgary, ab

Customer Support Specialist-Calgary

Accommodations Plus International -
Calgary, AB

Apply Now

Job details

Full-time
$26 an hour
12 hours ago

Qualifications

Spanish
CAD
Customer service
Call center
Writing skills
Filing
Organizational skills
APIs
Computer skills
Phone etiquette
Hotel experience

Full job description

The Customer Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.

Position Type and Expected Hours of Work
This is a full-time position. Flexible schedule necessary, including holidays and weekends may be required.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total customer service to include but not limited to the following:

Serve as API’s on-site liaison with the airline partner, providing support, guidance and training.
Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.
Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.
Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.
Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.

Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours.
Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner.
Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.

Competencies

Knowledge of airline crew scheduling is a strong plus.
Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.
Excellent Interpersonal skills.
Able to work in a fast paced environment.
Great telephone etiquette.
Excellent writing skills.
Excellent computer skills.
Ability to multi task and prioritize.
Detail oriented with great organizational skills.
Flexible work schedule including availability to work weekends and holidays.
Able to work overtime if needed.
Second language, preferrable Spanish is a plus.

Good Faith Compensation
The good faith compensation rate for this position is $26.00 CAD per hour.

Required Experience

Ability to positively present API in customer facing situations.
Customer service background is a plus.
Airline/Hotel/Travel experience is a plus.

Who We Are

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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Refine Your Search

protection services officer jobs in calgary, ab

Customer Support Specialist-Calgary

Account Director - Alberta, Canada

Account Manager - Alberta, Canada

Mobile Patrol Officer

Community Peace Officer I -Traffic

Custodian

Tactical- Security Guard (Casual)

Tactical- Security Guard (Casual)

Case Manager

Supervisor, Family Resource Network

Women's Support Partner - Weekends

Health & Safety Specialist

Risk Control Consultant, Property & Casualty

Director, Cyber Security - AMENDMENT

Director, Shelter and Housing

Call Centre Agent (Canada Summer Job)

Help Desk Technician (Canada Summer Job)

Human Resources Assistant (Canada Summer Job)

Diagnostic Imaging Assistant - New Grads

Health & Safety Administrator (HSA)

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