Victoria, Bc Customer service manager Jobs – 76 Openings This Week

Field Service Manager
AFL Telecommunications LLC —Victoria, BC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Retail District Manager
Mind Games —British Columbia
- $70,000–$80,000 a year
- Supervising experience
- Retail sales
- Analytics
- Life insurance
Quick apply
7d
Operations Manager - Residential and Commercial Garage Door Installation
Harbour Door Services Ltd —Colwood, BC
- $75,000–$90,000 a year
- Overtime
- Business development
- Team management
- Construction
- Disability insurance
- Dental care
13d
Office Manager - Victoria, BC - 9926
123Dentist —Victoria, BC
- $78,000–$90,000 a year
- Weekends as needed
- Administrative experience
- Leadership
- Communication skills
Quick apply
Project Manager
Precision DKI —Victoria, BC
- $80,000–$95,000 a year
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Project management
- Dental care
- Paid time off
Quick apply
Community Sales Manager
Atria Retirement Canada - Victorian at McKenzie —Victoria, BC
- From $45,000 a year
- Full-time
- Sales
- Customer service
- Bachelor's
- Dental care
- Tuition reimbursement
Assistant Manager
Golf Town —Victoria, BC
- $50,000–$60,000 a year
- Weekends as needed
- Sales
- Customer service
- Presentation skills
7d
Shift Manager
Domino's Pizza | 655069 BC LTD —Victoria, BC
- From $19 an hour
- Part-time
- Leadership
- Communication skills
- Flexible schedule
Quick apply
11d
Subprime Finance Manager
Genesis Victoria —Langford, BC
- $100,000–$175,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Store discount
- Disability insurance
Quick apply
8d
Account Manager - Custodial
Dexterra —Victoria, BC
- $65,000–$75,000 a year
- Full-time
- PMP
- Project management
- Accounting
Quick apply
Part-time Supervisor
Liquor Plus —Victoria, BC
- $21.50–$22.20 an hour
- Weekends as needed
- Hospitality
- Customer service
- In-person
- Store discount
- Dental care
Quick apply
Assistant Store Manager
The Original Farm Hillside Ltd. —Victoria, BC
- $51,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Dental care
10d
Store Manager
Clarity Cannabis —Victoria, BC
- $55,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
Quick apply
9d
Manager, Commercial Development
Agilus by Synergie —Victoria, BC
- $108,209–$127,305 a year
- Microsoft Office
- Analysis skills
- Presentation skills
Quick apply
13d
Technical Lead
LION TRAVEL —British Columbia
- $100,000–$145,000 a year
- Full-time
- Azure
- DevOps
- English
- Dental care
- Paid time off
Quick apply
Shift Leader - Victoria
Mark's —Victoria, BC
- From $17.85 an hour
- Part-time
- Organizational skills
- Leadership
- Communication skills
- Flexible schedule
Shift Leader - Victoria
Mark's —Victoria, BC
- From $17.85 an hour
- Part-time
- Organizational skills
- Leadership
- Communication skills
- Flexible schedule
11d
Store Manager - Specsavers Sidney
Specsavers Sidney —Sidney, BC
- $26–$32 an hour
- Full-time
- In-person
- Retail management
- Store discount
- Disability insurance
Quick apply
Retail Customer Advisor Lead (Footwear) - Victoria
SportChek —Victoria, BC
- $18.85–$22.00 an hour
- Part-time
- Communication skills
8d
Project Manager
MAC Reno Design Build Ltd. —Victoria, BC
- $40–$45 an hour
- Full-time
- PMP
- Customer service
- English
Quick apply
2d

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customer service manager jobs near victoria, bc

Field Service Manager

AFL Telecommunications LLC -
Victoria, BC

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Sales
Sales management
Engineering
Microsoft Office
Telecommunication
Leadership

Full job description

AFL is a global leader in fiber optics, providing integrated solutions in engineering, construction, installation, and repair services for broadband networks. Known for its innovation, AFL began in 1984 with a single product and has grown into a billion-dollar company serving telecom, oil and gas, and utilities markets worldwide.

AFL is committed to environmental responsibility, employee well-being, and community engagement through grants, service projects, and sustainability initiatives. Backed by Fujikura Ltd, a $6 billion company with over 128 years of innovation, AFL offers a culture of collaboration, growth, and stability with operations across Canada, the U.S., Mexico, Europe, Asia, and Australia.

Join Our Team as a Telecommunication Field Service Manager at America Fujikura Limited (AFL)

Are you ready to take your career to the next level with a leading company in the telecommunications industry? America Fujikura Limited (AFL) is on the hunt for dynamic, customer-focused Telecommunication Field Service Manager to join our Canadian Operations. This is your opportunity to make an impact while working with cutting-edge technology and offering essential services that keep our customers connected to the future.

Job Description:

The Field Service Manager's primary responsibility is to efficiently oversee and lead a team of Field Service Technicians within a specified geographic region. Safety is paramount in this role, with the Field Service Manager being accountable for guiding, nurturing, and inspiring their team to maintain safe and efficient operations. This position also involves a particular emphasis on performance management, involving tasks such as problem-solving and value creation, which are crucial elements in enhancing overall performance.

What you'll do:

Engage, motivate, and enable a strong and consistent sales-focused team that drives Value Generation and Professional Services Billing outcomes.
Ensure quality of service, customer experience, and community engagement within supported areas, with specific attention toValue Generation, Professional Services Billing, and sales growth opportunities.
Manage and direct the activities of technicians and/or external resources to ensure compliance with established processes and procedures related to field operations, resource planning, training, value generation, professional services billing, and sales targets.
Ensure that services offered meet customer expectations and align with organizational goals forValue Generation, Professional Services Billing, and revenue growth.
Take responsibility for overall customer satisfaction, acting as a representative of AFL inensuring team members are following SOP’s, billing compliance and identifying upselling opportunities.
Identify and resolve roadblocks and escalate issues to ensure timely resolution, with a focus on maintainingsales momentum and value generation.
Interpret and ensure compliance with policies and address disciplinary matters when required, with a specific emphasis on performance management, mentoring, and coaching, related tosales and value generation goals.
Ensure on-site adherence to Health and Safety regulations and procedures, including auditing safety plans, team member training, external resource monitoring and communication, equipment inspection, and regular site/field inspections, includingsales‑related field activities.
Conduct frequent quality assurance audits to ensure strict adherence to AFL and client standards, with a focus onsupporting consistent Value Generation and billing accuracy.
Cultivate strong relationships within the team and uphold a nurturing work environment, actively fostering an engaging and motivating culture of high performance—emphasize the importance of recognition, encourage team-building activities, and align withsales objectives.
Maintain confidentiality of sensitive information to protect organizational values, especially regardingvalue generation and confidential customer information.
Maintain confidentiality of sensitive information to protect organizational values, especially regardingvalue generation and confidential customer information.
Perform other administrative and miscellaneous duties as requested or assigned,to achieve success within all key performance indicators with priority to supporting sales, Value Generation, and Professional Services Billing.
The ideal candidate will excel at taking ownership of tasks, fulfilling requests, and seeking opportunities toadd value through sales initiatives and job accomplishments.

Required Skills:

Leadership: Ability to lead and develop others, provide ongoing feedback, and create learning opportunities.
Flexibility: Openness to change, adaptability to new information and unexpected obstacles.
Detail-oriented: Excellent attention to detail and ability to follow through on assigned tasks.
Independence: Capability to work well with limited supervision.
Analytical Thinking/Problem Solving: Proficiency in complex reasoning and analysis.
Results-focused: Driven to achieve goals and targets.
Interpersonal skills: Ability to collaborate, maintain effective relationships, and communicate clearly at all levels of the business.
Adaptability: Capability to work in a fast-paced environment, handle various situations, and prioritize multiple work assignments simultaneously.

What we are looking for:

Minimum of 3 years of technology industry experience.
At least 3 years of experience of managing large teams.
Proficiency in using MS Office suite (Excel, PowerPoint, Word, and Outlook).
Demonstrated experience in team sales management and/or leading a team in achieving sales or value generation targets
Preferred degree: Technology, Engineering, Telecommunications, or Management.

Working Conditions:

Combination of field and office environment.
Shifts work (day, evening, weekends and statutory holidays) as assigned.
Working from the office for two days per week, with the remaining three days dedicated to conducting site visits.
Travel may be required on a limited basis.

Why AFL? AFL is a global leader in the telecommunications industry, providing cutting-edge network technology and solutions to customers around the world. At AFL, we’re committed to diversity and inclusion, recognizing that our team members’ unique contributions help us provide superior service and create better solutions. We provide best-in-class training to ensure you have everything you need to succeed and grow.

Additional Perks:

Competitive pay system
Annual merit increases
Thriving work sites with continued employment even through the winter months.
Excellent training and professional development opportunities
A supportive and diverse team environment
Opportunity to work in a dynamic, rapidly changing industry.

Ready to Join Us?We welcome diversity and encourage individuals of all backgrounds to apply!

We provide reasonable accommodations for individuals with disabilities. If you need accommodations during the application process, contact [email protected]. We are an equal opportunity employer and value diversity, not discriminating based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

Apply Now

Refine Your Search

customer service manager jobs in victoria, bc

Field Service Manager

Retail District Manager

Operations Manager - Residential and Commercial Garage Door Installation

Office Manager - Victoria, BC - 9926

Project Manager

Community Sales Manager

Assistant Manager

Shift Manager

Subprime Finance Manager

Account Manager - Custodial

Part-time Supervisor

Assistant Store Manager

Store Manager

Manager, Commercial Development

Technical Lead

Shift Leader - Victoria

Shift Leader - Victoria

Store Manager - Specsavers Sidney

Retail Customer Advisor Lead (Footwear) - Victoria

Project Manager

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