ottawa on complaints manager Jobs – 213 Openings This Week

Labour Union Negotiator (12-month term) - Bilingual EN/FR
The Professional Institute of the Public Service of Canada —Ottawa, ON
- $111,108–$138,884 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Bachelor's
- Dental care
- Paid time off
3d
Regional Operations Manager
Mini Mall Storage Properties —Nepean, ON
- $80,000–$90,000 a year
- Customer service
- Microsoft Office
- High school diploma or GED
Quick apply
Automotive General Manager - Orleans Mitsubishi
Dilawri Automotive Group —Ottawa, ON
- From $110,000 a year
- Full-time
- Sales
- In-person
- Disability insurance
- Dental care
Quick apply
Department Manager, Grocery - Northern Ontario 15887540
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
Senior Installation Technician
TORMAX Canada Inc. —Nepean, ON
- $50,000–$80,000 a year
- Immediate opening
- Bilingual
- English
- Computer networking
- Dental care
- Life insurance
Quick apply
Department Manager, Food Services - Northern Canada
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Live-in Superintendent
District Realty —Ottawa, ON
- From $36,000 a year
- Full-time
- Carpentry
- Microsoft Outlook
- Customer service
- Dental care
- Vision care
Quick apply
Operations Manager
Reliance Home Comfort —Ottawa, ON
- Full-time
- Sales
- Presentation skills
- HVAC
Quick apply
18h
Department Manager, General Merchandise - Northern Canada
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Department Manager, Grocery - Northern Canada
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Department Manager, Convenience - Northern Canada
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Department Manager, Produce - Northern Canada
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Registered Practical Nurse - Client Care Coordinator (one year contract)
Ottawa West Community Support —Nepean, ON
- From $60,000 a year
- Temporary
- Hybrid work
- Bilingual
- CPR Certification
- Microsoft Excel
- Employee assistance program
Quick apply
Sales Representative
IKO Industries —Ottawa, ON
- $70,000–$90,000 a year
- Full-time
- Sales
- Marketing
- Salesforce
- Disability insurance
- Dental care
Quick apply
Live-In Superintendents
Q RESIDENTIAL —Gloucester, ON
- From $40,000 a year
- Weekends as needed
- Customer service
- Maintenance
- Administrative experience
Quick apply
Licensed 310T Mechanic (Truck/Trailer)
Thermo King Eastern Canada —Ottawa, ON
- $35–$41 an hour
- Full-time
- Heavy lifting
- Mechanic experience
- Maintenance
- Disability insurance
- Dental care
Quick apply
Food and Beverage Director Metcalfe Hotel
Gray Collection —Ottawa, ON
- Weekends as needed
- Bilingual
- Bar
- Microsoft Excel
- Profit sharing
Quick apply
7d
Seasonal Retail Store Supervisor
Impressions Group Ottawa —Kanata, ON
- From $22 an hour
- Temporary
- Sales
- Social media management
- Customer service
Quick apply
Bilingual Virtual Mortgage Specialist (12 month contract)
Scotiabank —Ottawa, ON
- Contract
- Remote
- Bilingual
- Salesforce
- English
Unit Clerk | Permanent Part-time | 30 hours biweekly
Sienna Senior Living —Stittsville, ON
- From $19.64 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d

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Labour Union Negotiator (12-month term) - Bilingual EN/FR

The Professional Institute of the Public Service of Canada -
Ottawa, ON

Apply Now

Job details

Full-time | Contract | Fixed term contract
$111,108–$138,884 a year
3 days ago

Qualifications

Bilingual
French
Employee relations
English
Bachelor's
Mediation
Negotiation
Identity & access management

Full job description

Reason for Posting: New position

Division: Collective Bargaining and Compensation Services

City: Ottawa, ON

Type of position: hybrid with desk sharing

Job Term: 12-month term, Full-time (35 hours per week)

Eligibility: Applicant must either be a Canadian citizen or a permanent resident eligible to work in Canada

Union/Non: IAM local 3011

Competition: 26-35

The Professional Institute of the Public Service of Canada (PIPSC), a national union representing over 80,000 professionals and scientists across Canada, is seeking a bilingual Negotiator to join our team at our National Office in Ottawa.

PIPSC/IPFPC is committed to building an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our goals and objectives. We are making concerted efforts to foster a workforce that is representative of our diverse membership. We strive to create a work environment that is welcoming to everyone regardless of their gender, age, religion, race, ethnicity, and nationality, particularly equity deserving groups, such as members of the IBPOC, 2SLGBTQIA+ communities, and people living with disabilities.

All qualified candidates will be considered; however, in support of achieving a diversified workforce we encourage applications for this opportunity from candidates belonging to one of the employment equity groups: Indigenous peoples (First Nations, Metis or Inuit), peoples of colour or persons with a disability. Consideration will be given to a qualified candidate who, at the time of application, voluntarily indicates being part of these groups.

What can I expect to do in this role?

Under the direction of the Director, Collective Bargaining & Compensation and reporting to the Manager, Collective Bargaining, the Negotiator is responsible for performing labour relations functions related to collective bargaining.

Primary responsibilities:

Plan, develop and implement negotiation objectives, proposals, strategies, essential services objectives, and exclusions and designations proposals with group executives and bargaining committees. Facilitate effective functioning of bargaining teams and bargaining processes. Oversee and monitor ratification votes.
Represent the Institute as Spokesperson and coordinator at negotiations, conciliation, mediation, arbitration, strike, organization, exclusions and designations, and mobilization activities. Prepare and serve contract proposals on the employer.
Provide advice, guidance, information, and reports to the Section Head and internal and external clients on topics pertaining to collective bargaining and labour relations.
Liaise with groups and group executives on bargaining and related matters.
Prepare and sign memoranda, agreements, and other contractual instruments.
Advise on the interpretation and administration of collective agreements. Review and analyze collective agreement language for adequacy, restrictiveness, and history of complaints. Ensure that collective agreements and arbitral awards are properly executed and implemented.
Work with different Sections of the Institute to ensure the coordination of information and its consistency with the bargaining strategy.
As required, represent the Institute and provide expertise at group executive and other group meetings. Conduct workshops, presentations, and training to constituent bodies as required.
Prepare and present submissions for conciliation and arbitration.
Participate in multi-disciplinary teams assigned to special projects and work collaboratively with employees in other sections.
May be requested to undertake other related duties on a periodic basis.

Knowledge and Experience Requirements

Education / Experience:

Completion of a university degree, or equivalent, in labour relations or a related discipline
Three (3) to five (5) years recent experience as a collective bargaining spokesperson or representational services, or
An equivalent combination of education and experience.

Language requirement:

Fluently bilingual in both French and English is required

Skills and experience required:

A thorough knowledge of the authorities governing employer / employee relations in the federal public service of Canada and other jurisdictions in which Institute members are employed, particularly as legislation relates to collective bargaining
Knowledge of collective bargaining and representational services to members.
Experience organizing, developing, and conducting collective bargaining negotiations meetings with the Employer on behalf of Institute Groups
Experience formulating bargaining strategies, including legal action, and provide related advice to bargaining teams and members
Experience interpreting arbitral awards, and articles and clauses contained in collective agreements
Experience effectively communicating, orally and in writing, and preparing and presenting briefs, reports, newsletters, and correspondence on a wide range of subjects related to collective bargaining
Experience collaborating with regional officers undertaking negotiation functions.
Knowledge of sources of pay and benefits data

Compensation Package

Salary Range: $111,108 to $138.884 (G7)
Group Benefits: Health, Dental
Vacation: 4 weeks per year, plus other generous paid leave
Paid Time Off: December 27th to 31st

Note

Preference will be given in accordance with the provisions of the Collective Agreement for the IAM Local 3011 bargaining unit.

How to apply

You are invited to visit our Career Centre to submit your application. Applications must be received by 4:00 p.m. (EST) on June 8, 2026.

Submit a cover letter and resume tailored to the qualifications outlined in the job posting. Your documents should include specific examples that clearly demonstrate how you meet the requirements of this position, as your application will be evaluated based solely on the information provided.

If you require accommodation for a disability during the recruitment process, please contact us with your details. Our Staffing team will respond within 48 hours, and all information related to accommodation requests will be handled confidentially.

We are committed to creating an inclusive, psychologically safe, harassment-free, and accessible work environment, starting from the recruitment process.

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

Pay: $111,108.00-$138,884.00 per year

Benefits:

Dental care
Extended health care

Work Location: Hybrid remote in Ottawa, ON K1G 3J8

Apply Now

Refine Your Search

complaints manager jobs in ottawa on

Labour Union Negotiator (12-month term) - Bilingual EN/FR

Regional Operations Manager

Automotive General Manager - Orleans Mitsubishi

Department Manager, Grocery - Northern Ontario 15887540

Senior Installation Technician

Department Manager, Food Services - Northern Canada

Live-in Superintendent

Operations Manager

Department Manager, General Merchandise - Northern Canada

Department Manager, Grocery - Northern Canada

Department Manager, Convenience - Northern Canada

Department Manager, Produce - Northern Canada

Registered Practical Nurse - Client Care Coordinator (one year contract)

Sales Representative

Live-In Superintendents

Licensed 310T Mechanic (Truck/Trailer)

Food and Beverage Director Metcalfe Hotel

Seasonal Retail Store Supervisor

Bilingual Virtual Mortgage Specialist (12 month contract)

Unit Clerk | Permanent Part-time | 30 hours biweekly

I want to receive the latest job alerts for complaints manager in ottawa on

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