Toronto, On Administrator/web application developer Jobs – 30 Openings This Week

Technical Support Engineer - User Experience
Releady —Toronto, ON
- $3,000–$3,300 a month
- Full-time
- Research
- JavaScript
- Communication skills
Quick apply
5d
Senior Salesforce Developer
The Minto Group —Toronto, ON
- $120,000–$150,000 a year
- Full-time
- Azure
- Sales
- Salesforce
- Paid time off
Quick apply
ServiceNow Developer
Cadre —Toronto, ON
- $80 an hour
- CAD
- SQL
- JavaScript
Technical Support Engineer- Service Management
Releady —Toronto, ON
- $43 an hour
- Full-time
- Customer service
- Java
- JavaScript
Quick apply
5d
Salesforce Developer / Senior Admin 1
Celestica —Toronto, ON
- $86,000–$130,000 a year
- Hybrid work
- Azure
- Salesforce
- DevOps
Salesforce Developer
Sentrex Distribution Inc. —Markham, ON
- $90,000–$104,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Computer Science
- Salesforce
- Wellness program
- Dental care
13d
Senior Application Developer, HRIS
AGCO —Toronto, ON
- $98,530–$123,159 a year
- Full-time
- Oracle
- Computer Science
- Engineering
- Dental care
- Employee assistance program
Salesforce Developer
TRU IT —Toronto, ON
- Full-time
- Hybrid work
- Sales
- Salesforce
- Agile
Quick apply
13d
Salesforce CPQ Developer
NTT DATA —Toronto, ON
- Hybrid work
- Sales
- Salesforce
- APIs
Quick apply
5d
Salesforce Developer
Bell —Toronto, ON
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- Analysis skills
- Dental care
Senior Mobile Developer (AI-Enabled)
Solutions Petal Inc. —Toronto, ON
- Full-time
- Hybrid work
- System design
- Bachelor's
- Software development
Quick apply
1d
Salesforce with FSC Cloud
Recutify Inc. —Toronto, ON
- Full-time
- Management
- Salesforce
- APIs
Quick apply
Nutanix - Onshore SFDC Developer
Jade Global —Toronto, ON
- Full-time
- Computer Science
- Salesforce
- DevOps
Salesforce Lead Developer
Sentrex Distribution Inc. —Markham, ON
- $100,000–$115,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Computer Science
- Salesforce
- Wellness program
- Dental care
Senior Software Developer
SGGG-FSI —Toronto, ON
- Full-time
- Hybrid work
- Computer Science
- Bachelor's
- No university degree
- Paid time off
Quick apply
Senior SF FSC Developer
Cognizant —Toronto, ON
- $70,000–$120,000 a year
- Full-time
- Remote
- Sales
- Salesforce
- Agile
12d
Senior Software Developer
SGGG Fund Services —Toronto, ON
- Full-time
- Hybrid work
- Computer Science
- Bachelor's
- No university degree
- Paid time off
Senior Salesforce Developer
Hard Rock Digital —Toronto, ON
- Full-time
- Remote
- Computer Science
- Salesforce
- Engineering
- Work from home
Quick apply
Senior PeopleSoft Integration Developer
York University —Toronto, ON
- $99,496 a year
- Computer Science
- Customer service
- Engineering
Senior Application Specialist
TV2 Consulting —Toronto, ON
- Temporary
- Java
- AWS
- JavaScript
Quick apply
12d

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Technical Support Engineer - User Experience

Releady
Toronto, ON

Quick apply

Job details

Full-time
$3,000–$3,300 a month
5 days ago

Qualifications

CSS
Full-stack development
Research
Technical support
JavaScript
UX
ServiceNow
SaaS
Communication skills
HTML
Time management

Full job description

OVERVIEW

We are seeking an experienced Technical Support Engineer - User Experience to support the ServiceNow platform by managing and resolving the most complex and critical technical issues. This role serves as the final escalation point within Technical Support , combining deep technical expertise with strong customer engagement and cross-functional collaboration.

The successful candidate will work closely with Engineering, Product Success, and Readiness teams to ensure customer success, product stability, and continuous improvement. This role requires a proactive mindset, strong troubleshooting skills across the full technology stack, and the ability to clearly communicate solutions to both technical and non-technical stakeholders.

This position is ideal for an engineer who enjoys diagnosing complex problems, mentoring others, and taking ownership of issues through to resolution while maintaining a high bar for quality and customer service.

Duration: 12-month contract with potential for permanent conversion
Location: Toronto, Hybrid
Pay: T4: $40-43

RESPONSIBILITIES

Provide guidance on prioritization and workflow optimization to effectively manage workload and case volume.
Maintain exceptional queue and case management practices, ensuring timely progress and resolution.
Perform case quality checks to ensure cases are well-documented, progressing appropriately, and aligned with support standards.
Serve as the final point of escalation within Technical Support, driving complex issues to closure.
Learn, maintain, and deliver training on new and existing products and platform capabilities.
Actively engage in cross-functional collaboration with Engineering, Product Success, and Readiness teams to improve product quality and customer outcomes.
Maintain deep technical expertise in assigned areas of the ServiceNow platform and use that expertise to assist customers and other support engineers.
Provide frontend browser debugging support, identifying and resolving issues related to client-side behavior.
Address documentation and coding gaps by contributing knowledge and guidance to support engineers and customers.
Ensure all issues are thoroughly vetted and validated before escalation to Engineering.
Identify recurring issues, trends, and knowledge gaps, and proactively recommend solutions or improvements.
Demonstrate a strong personal commitment to quality, ownership, and customer service excellence.

QUALIFICATIONS

Demonstrated ability to troubleshoot, resolve, and provide code-level analysis for complex technical issues.
Strong understanding of SaaS platforms, including application architecture and integrated systems.
Working knowledge of the full web application stack.
Hands-on experience with JavaScript, HTML, and CSS (required).
Proven ability to take ownership of issues and coordinate effectively with Engineering and escalation teams.
Ability to work closely with high-value customer administrators and developers with varying levels of technical expertise.
Strong attention to detail with the ability to maintain focus in high-pressure environments.
Excellent time management skills and the ability to work independently to deliver effective solutions.
Strong research and diagnostic skills, with the ability to ask the right questions to resolve or escalate issues efficiently.
Excellent technical and communication skills, with the ability to clearly articulate complex technical solutions.
Demonstrated ability to collaborate effectively with cross-functional teams to resolve customer issues.

Preferred (but not required):

Experience supporting enterprise-scale SaaS platforms.
Prior experience in technical support or escalation engineering roles.
Familiarity with ServiceNow platform components and modules.
Experience contributing to internal knowledge bases, documentation, or enablement materials.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.

Quick apply

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