Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Event Crew aids the team in the prompt delivery and removal of food and beverage items, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline. The Event Crew will personally contribute to the amazing guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties.
Duties and Responsibilities:
- Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System
- Provide guests with water, coffee/tea, and bread service throughout the meal
- Polish plates, cutleries, and glasses
- Assist bartender polishing bar glasses when required
- Assist the kitchen staff on expediting food orders when required
- Deliver plated food orders on the table
- Prepare dressing, condiments, butter, and bread warmer
- Bus used and unneeded dishes and glassware from guests’ tables to kitchen
- Set up and maintain buffets so they are appealing to the guest
- Maintain the cleanliness and safety of all common areas and service stations; clean up spilled food, drink, and broken dishes, and remove empty bottles and trash
- Set up and break down dining room/event room, and service stations as prescribed; this requires movement of dining cabin furniture
- Clean the dining room areas in between events, including vacuuming, sweeping and mopping
- Light housekeeping (dust and wipe ceiling, mirrors, windows and ledges and railings)
- Maintain the cleanliness and sanitation of washrooms, serveries, dining cabin and service stations
- Assists with food plating and buffet service when required
- Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest
- Be prepared to begin work at scheduled time
- Executes all opening and closing activities which include stocking, replenishing, wiping, sweeping and other duties as required to maintain an appealing, hygienic, healthy and safe environment for staff and guests in their designated work areas. Including the completion of all daily & weekly checklists.
- Counts money in cash drawers at the beginning of shift (sorts, counts currency and coins) to ensure that amounts are correct and that change amounts are adequate.
- Responsible for all sales transactions from selling food and beverage items to cash reconciling in an accurate and timely fashion.
- Rotates food and beverage products by practicing first in and first out procedures.
- Checks I.D. on any guests ordering alcohol who look under 30 years old. Legal drinking age is 19 years old
- Removes soiled linen and replace with clean linen
- Maintain uniform and personal grooming in compliance with appearance standards
- Assist with the warm and efficient greeting and seating of guests when they arrive
- Be prepared to begin work at scheduled time
- Maintain uniform and personal grooming in compliance with appearance standards
- Following establish guidelines, takes initiative on work to be done
- Collect garbage from the kitchen and all areas for disposal
- Other duties as assigned by the manager or supervisor on duty
Requirements & Qualifications:
- O.S.S.D. or equivalent as recognized by the Ministry of Education
- Minimum one (1) year of customer service experience
- Previous restaurant experience preferred
- Smart Serve Certification Required
- Energetic and enthusiastic personality essential
- Must be able to effectively understand and convey written and verbal information to guests and coworkers
- Must possess a service orientation – actively looking for ways to help others
- Will work for extended periods of time without sitting
- Required to lift furniture and other heavy items such as bus tubs up and down stairs
- Will be required to be available for work on all major holidays and weekends
- Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs)
- Non-slip footwear is required to ensure safety in the workplace. Crew members must wear appropriate non-slip shoes during shifts.
- If required, wear additional assigned Personal Protective Equipment (PPE) (i.e. gloves, weather appropriate dress attire, sun protection)
Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, color, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.
City Cruises Canada does not use AI technology in any part of the recruitment process.
