Position Summary and Job Magnitude
The Operations Manager is responsible for coordinating the day to day operations: tenant relations, lease signing, office administration, housekeeping, maintenance, finance, and staff development; while focusing on achieving any identified short and long-term goals. Also you must ensure standards are met and best practices are followed. Strong leadership and managerial skills are required.
Essential Functions and Basic Duties
- Monitor property performance against any identified goals to ensure that progress is being made, and that corrective action is taken if necessary;
- Analyzes and report on daily, monthly and annual performance indicators and industry trends where applicable;
- Ensure that all reporting employees adhere to company policies and procedures;
- Ensure accurate documentation of employee records;
- Responsible for the recruitment, hiring, training and scheduling of staff;
- Oversee the tasks and functions the housekeeping and maintenance staff to maintain exceptional physical plant and cleanliness standards;
- Have thorough knowledge and practice of the building’s automated systems as necessary;
- Maintain relationships and service contracts with outside contractors;
- Develops capital plans and sourcing replacement components for systems that have reached the end of their operational life cycle;
- Responsible for managing and following the established operating budget;
- Manage the morale in the workplace by setting and demonstrating a strong business ethic for dealing with employees, suppliers and guests;
- Manage inventory and supplies for the operation;
- Meet regularly with staff/departments to facilitate resolution of issues and adherence to standards and completion of assigned tasks or required duties;
- Assist and be responsible where applicable for employee relations, including terminations, discipline, performance appraisals, etc.;
- Assist in developing and implementing new business strategies for creating or improving processes and procedures;
- Oversee any ancillary or other departments as required;
- Perform other duties as required
Finance
- Maintain and control operational revenues and expenses
- Ensure that all collection and control procedures are followed relating to accounts receivable
- Ensure monthly and other requested reporting is completed accurately and on time
Tenant Life
- Ensures that the safety, well-being, and concerns of all tenants are being met in a respectful and efficient manner
- Ensures that all required tenant documentation is received
Sales and Marketing
- Oversee Sales & Marketing initiatives as it relates to leasing agreements and tenants
- Assess and develop target markets
- Provide direction for direct marketing initiatives for maximizing tenant occupancy
- Ensure the Property Marketing Plan and vision are up to date and fit with your current market area
- Creation and implementation of internal sales promotions for maximizing tenant occupancy
Health & Safety
- Requires employees to work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry or los clothing around moving parts, etc.).
- Ensures employees are advised of and trained on the existence of any potential or actual danger to their health or safety of which the supervisor is aware.
- Ensures every precaution reasonable in the circumstances is taken to protect an employee.
- Supports a safe work environment free from violence or harassment.
- Reinforces and demonstrates a positive “health and safety” attitude and working climate and holds information sessions with staff on health and safety issues.
- Develops an effective working relationship with JHSC members and supports their roles.
- Performs informal workplace inspections daily and formal workplace inspections quarterly, including staff observations.
- Makes every reasonable attempt to resolve any employee health and safety concerns.
- Conducts effective Incident Investigations and reviews all forms, ensuring these are discussed at management meetings.
- Corrects any substandard or unsafe acts or any unsafe conditions and informs superiors of concerns
- Ensures that a maintenance program for any equipment and machinery in the workplace is carried out.
- Implements emergency plans and ensures that employees have been appropriately trained to comply.
- Regularly evaluating employee performance and providing periodic feedback concerning health and safety.
Performance Measurements
The performance will be primarily measured on the following factors:
- Performance Objectives
- Initiative
- Inter-Personal Skills
- Leadership
- Business & Financial Acumen
- Communications
- Self Development and Appraisal
- Health & Safety Responsibilities
Qualifications
Education: Recognized College Diploma or University Degree
Skills/Abilities: Must possess superior verbal and written communication skills
Must have superior decision-making ability
Must have excellent employee management skills
Must be able to handle multiple projects at once
Must be able to provide leadership to staff
Bilingual preferred, English and French
Experience Required: Minimum of 5 years of industry experience or equivalent management experience
Equal Opportunity Employer
It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees. Campus Living Centres does not unlawfully discriminate based on race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This applies to all areas of employment including recruitment, hiring, training and promotion.
If you require an accommodation to apply successfully, please email us to make your accommodation request .
Job Type: Full-time
Pay: $65,000.00-$70,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
Ability to commute/relocate:
- Waterloo, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Management: 2 years (required)
Work Location: In person
