Ontario Technical support supervisor Jobs – 41 Openings This Week

Team Lead, Service Desk
QuadReal Property Group —Toronto, ON
- $90,000–$105,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Customer service
- Dental care
- Paid time off
Lead Engineer - Customer Technical Support (Hardware)
GE Vernova —Markham, ON
- $110,500–$160,500 a year
- Full-time
- Engineering
- English
- Bachelor's
- Relocation assistance
8d
Team Lead, Product Support
Alimentiv —London, ON
- $69,000–$115,500 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Disability insurance
- Dental care
Quick apply
9d
Technical Account Manager
Docebo —Toronto, ON
- $110,770–$147,620 a year
- Full-time
- Hybrid work
- SQL
- AWS
- JavaScript
- Employee stock purchase plan
2d
Technical Account Manager
Clariti Cloud Inc. —Toronto, ON
- $75,000–$90,000 a year
- Part-time
- Remote
- Salesforce
- Travel
- Communication skills
Quick apply
Systems Administrator (Lead)
Rebel —Ottawa, ON
- $90,000–$130,000 a year
- Full-time
- DevOps
- Windows
- AWS
Quick apply
Lead System Administrator
Royal Bank of Canada —Toronto, ON
- Full-time
- C++
- Scripting
- APIs
Sr. Technical Account Manager, Okta Strategic Customers
Okta —Toronto, ON
- $155,000–$194,000 a year
- Hybrid work
- Computer Science
- CAD
- Microsoft Office
- Dental care
- Paid time off
Senior Manager, IT Support - AML/ Oracle Transaction Monitoring
TD Bank —Toronto, ON
- $115,600–$163,200 a year
- Full-time
- Oracle
- Master's degree
- Databases
- Paid time off
Lead Technical Support Engineer (Global Security)
Royal Bank of Canada —Toronto, ON
- Full-time
- Azure
- DevOps
- Engineering
Senior Manager, Technical Support Management - Regulated Market
ServiceNow —Toronto, ON
- Overtime
- Microsoft Excel
- Management
- Presentation skills
Quick apply
IT Team Leader (Systems & Network Administrator)
DARTS —Hamilton, ON
- $80,000–$90,000 a year
- Full-time
- Azure
- Computer Science
- Databases
- Wellness program
- Disability insurance
Quick apply
Technical Account Manager
Densify —Markham, ON
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
Technical Account Manager
Adlib Software —Burlington, ON
- Full-time
- Management
- Computer Science
- Java
- Employee assistance program
Quick apply
Senior Technical Account Manager
Plume —Toronto, ON
- Remote
- Computer Science
- PMP
- Engineering
Quick apply
13d
IT Lead Systems Administrator & Architect
JAM Industries Ltd —Toronto, ON
- Full-time
- Azure
- Analysis skills
- Scripting
- Wellness program
- Disability insurance
Quick apply

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Lead Engineer - Customer Technical Support (Hardware)
GE Vernova —Markham, ON
Drive hardware defect investigations to conclusion and develop permanent solutions in collaboration with R&D or other relevant teams.
$110,500–$160,500 a year
8d
Technical Account Manager
Densify —Markham, ON
Bachelor’s degree in engineering, computer science, or related field. In this role, you’ll partner with our Account Managers and strategic customers to ensure…

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Team Lead, Service Desk

QuadReal Property Group -
Toronto, ON

Apply Now

Job details

Full-time
$90,000–$105,000 a year

Qualifications

ITIL Certification
Azure
Computer Science
Customer service
Windows
Technical support
Microsoft Office
SharePoint
ServiceNow
College diploma
AI
Leadership
Communication skills
Active Directory
Intune
Information Technology

Full job description

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

Role Description
We are looking for a service-oriented Team Lead, Service Desk to provide technical support to our user community, provide mentoring / coaching to service desk team members, and supporting Service Delivery excellence initiatives.

The successful candidate, and member of our exceptional service delivery team, is an experienced technical problem solver, a great communicator, and self-motivated individual.

Responsibilities:

Provide leadership support to the Service Delivery team and ensure all service requests and incidents are handled properly & efficiently and in a timely manner .

Monitor and track Service Desk performance metrics to ensure compliance with Service Level Agreements (SLAs)/ Service level objective (SLOs) targets.

Identify and implement process improvements with support from Manager.

Planned, distribute and maintain the Stand-By/ On-Call schedule for the Service Delivery team to ensure 24x7x365 IT coverage for all QuadReal employees.

Provide coaching and mentoring to service desk team members, including onboarding, and training new team members.

Function as the point of contact of first level escalation for critical issues and high-priority incidents and participate in major incident management as assigned.

Provide the Service Delivery team with performance feedback and work with Management to promote a culture of continuous improvement, operational efficiency and overall, an exceptional employee experience.

Create and foster a “customer centric” culture within the Service Delivery team. Prioritizing & resolving incoming IT issues/requests to achieve a high level of user satisfaction with every interaction.

Respond to and resolve technical issues/requests with various software and hardware systems, including but not limited to Windows 10/11 OS, Office 365, and mobile devices (Apple & Samsung), and printers.

Collaborate and communicate with users, peers, and other IT team members to resolve service and support related issues.

Ensure user queries and/or issues are documented, validated , triaged, and updated for further action in Service Now to meet established SLO/SLA targets.

Ensure asset and inventory management records are maintained and up to date as defined by QuadReal asset management standards.

Proactively escalate issues to appropriate support group or management as applicable.

Develop, maintain , and contribute to QuadReal’s knowledge repository including but not limited to the publication of knowledge articles / knowledge sharing / Standard of Procedure / User guide / training materials etc.

Participate in the development of continuous service improvements (CSI).

Function as subject matter expert for assigned support and technical domains to provide outstanding user experience.

Ensure compliance with QuadReal’s IT, Cyber Security Policy as well as all other policies, procedures and standards.

Stay up to date on the latest technology trends and advancements and proactively make recommendations for technology updates and maintain technical knowledge for current support responsibilities.

All other duties as assigned.

Experience and Qualifications

10+ years of proven enterprise experience in technical support or service desk role.

College diploma in Computer Science, Information Technology, or related field is required .

5+ years of proven experience in team leadership or similar role.

Proven record in driving continuous service improvement.

Proven record of providing successful team member’s ramp up & coaching.

Service & process oriented and data-driven mindset to create business value for service delivery.

Experienced in troubleshooting hardware and software issues for Windows, Mac, and mobile OS systems.

Experience supporting Active Directory, Azure, Anti-virus, Office 365, Intune, Teams, SharePoint is required .

Intermediate level experience with ServiceNow is required .

Strong interpersonal verbal and written communication and customer service skills.

Team-oriented and skilled in working within a collaborative environment.

Keen attention to detail.

ITIL certification is required .

Relevant Technical certification(s) are considered an asset.

Power platform experience is considered an asset.

This job posting is for an existing vacancy within our organization.

The expected annualized base salary range for this role is $90,000 – $105,000.

Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.

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#LI-Hybrid

Apply Now

Refine Your Search

technical support supervisor jobs in ontario

Team Lead, Service Desk

Lead Engineer - Customer Technical Support (Hardware)

Team Lead, Product Support

Technical Account Manager

Technical Account Manager

Systems Administrator (Lead)

Lead System Administrator

Sr. Technical Account Manager, Okta Strategic Customers

Senior Manager, IT Support - AML/ Oracle Transaction Monitoring

Lead Technical Support Engineer (Global Security)

Senior Manager, Technical Support Management - Regulated Market

IT Team Leader (Systems & Network Administrator)

Technical Account Manager

Technical Account Manager

Senior Technical Account Manager

IT Lead Systems Administrator & Architect

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