Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Technology Solutions
Pay Details:
$115,600 - $163,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
KEY ACCOUNTABILITIES
Understanding of F5 network routing
Knowledge of Oracle Databases
Knowledge of Tomcat/Apache
Knowledge of Oracle AML and Financial Crime Compliance Management—Transaction Monitoring(FCCM) an asset
Experience in incident management and change management in large scale organizations
Project management experience an assets
Knowledge of financial forecasting and management for the team
Experience in Batch process management and AutoSys scheduling
Experience in complex data base query performance tuning an asset.
Experience managing offshore and vendor SOW resources
CUSTOMER
- Oversee detailed investigations of incidents to evaluate root causes and ensure implementation of targeted, value added and controlled remediation plans
- Manage the operations/ support/management of products/systems/ applications/services for a range of clients to support them in meeting business objectives/ goals.
- Manage key relationships with both delivery teams and partners and hold regular service delivery reviews that promote continuous service improvement
- Drive and manage a highly effective controls environment (including processes), covering change management, production implementation, compliance and audit controls, and business continuity (both application and resources)
- Work with clients to prepare comprehensive IT solutions that meet/ exceed client objectives for new and existing systems / applications
- Partner with delivery teams to schedule test cycles and deployments in a timely manner
- Ensure scheduled changes take place with proper testing, monitoring and implementation and with little or no adverse impact to the business
- Work with technology partners to ensure that environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements
- Understand baseline support costs (people, infrastructure, application) and work to drive down the cost of the supported services
- Oversee the integration of all systems, projects and technical interfaces to ensure a high level of service and support to the client and efficient system operation
- Lead effort to test, debug, and performance analyze and document environment components
- May conduct/oversee IT planning with internal clients, prioritize activities and allocate resources consistent with business strategy and objectives
- Negotiate and document project deliverables, timelines, project charters / costing, roles, responsibilities and critical milestones and communicate project status and provide timely escalation of issues to ensure project objectives are met
- In partnership with other team members, ensure a close relationship is maintained with clients, in order to keep informed of their business needs and direction
- Measure the level of service to customers/clients, analyze trends, and determine appropriate actions where applicable
- Identify vendors/ TD areas able to provide IT related services and partner with clients in developing business cases, RFI / RFP, etc. consistent with business requirements and guidelines
- Manage day-to-day vendor relationships; ensure timely/accurate communication and resolution of issues
- Act as an integrator of solutions, provide flexibility, and ensure a good understanding of technology choices by offering and negotiating options with the clients
- Provide insight, information and recommendations on industry trends and promote/develop IT awareness and technical understanding of business partners / clients
- Partner closely with core infrastructure teams to provide highly resilient and fully engaged support model that encompasses end to end operational support, including storage, networks, security and computer operations
- Consistently strive for timely resolution of production issues while meeting business requirements and service level expectations
- Provide 2nd and 3rd level support for production incidents and provide single point of contact for business communications related to production incidents, escalate as required
Provide support for developing the internal metrics reports and establishing and monitoring service delivery and SLAs
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SHAREHOLDER
- Measure and monitor the level of service, analyze trends, agree on service target levels, and determine appropriate actions
- May monitor and coordinate operating schedules / priorities for all application related incidents to ensure operations are effectively and efficiently supported and maintained.
- Ensure operational, reputational, and proprietary risks are minimized and focus on process improvement
- Ensures operations training materials and documentation are kept up to date and used throughout the team
- Follow process management discipline for change management of all systems managed
- Maintain effective dialogue with regulatory bodies and standards organizations
- Ensure compliance with well-defined enterprise technology delivery practices and standards and project management disciplines
- Support / develop sound business cases with an on-going focus on reusability, scalability, innovation, and enterprise-wide solutions
- Establish project teams and ensure agreed deliverables are communicated and delivered within time, budget and quality parameters
- Ensure all testing, quality assurance and post-implementation reviews are conducted against critical success factors, per the project plan and objectives
- Continuously improve timeliness of delivery while balancing quality and price of solutions / services offered
- May manage appropriate recovery of costs to ensure effective cost management within own area and may develop / manage budgets for IT related activities
- Ensure compliance with IT Disaster Recovery Plan (DRP) and the department’s Business Recovery Plan (BRP)
Continuously enhance knowledge/expertise in own area and keep current with industry and/or business trends
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EMPLOYEE / TEAM
- Responsible for management of the overall team providing both leadership and technical guidance; set targets and objectives for the team, and deliver results
- Grow team expertise to align with enterprise demand and the Bank's business / technology direction; assess team skills and capabilities and continually look for ways to provide and enhance value delivered
- Foster an environment / culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism
- Co-ordinate necessary resources to ensure completion by deadlines
- Provide coaching, development, succession, recruitment, resource management and overall team leadership for team members and provide regular input into team members’ assessment of performance and development plans
- Prioritize and manage own workload in order to deliver quality results and meet timelines
- Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
Establish effective relationships across multiple business and technology partners, program and project managers
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BREADTH & DEPTH
- Responsible for managing multiple, broad and highly complex teams and/or projects which are diverse in scope
- Sets direction at an operational level, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals
- Directs/manages large-scale applications/systems / projects across multiple product lines/businesses, involving significant scope and complexity
- Directs/manages a large group (e.g., up to 50) of IT professionals
- Understands strategic direction (including financials) and champions alliances to benefit the Bank, advocates for operational improvements to enhance value to the organization
- Directs the development of resolutions, plans and strategies for operational advancement
- Key contact internally and externally
Generally reports to an Executive
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EXPERIENCE & EDUCATION
#li-tech
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
