The Alma Mater Society (AMS) is the University of British Columbia’s (UBC) student society, and works to improve the academic, social and personal lives of the 56,000 UBC students at its Vancouver campus. The AMS also runs nine food and beverage outlets, a catering and conference operation, and the AMS Student Nest, providing on-campus employment opportunities and generating revenue that goes directly back into supporting the students at UBC.
Position title: Blue Chip Cafe Manager
Department: Food & Beverage
Reports to: Senior Manager, Food & Beverage
Supervises: Assistant Manager, Supervisors, Student Employees
Employee status: Salaried, Full time, Permanent
Hours per week: 37.5
Compensation: $55,000 - $60,000 per annum, 3 weeks’ vacation to start, RRSP/RPP program, extended health and dental benefits, meal card, sick days, wellness hours, and personal days
About the AMS
The Alma Mater Society (AMS), established as a formal constitution of UBC's student organization in 1915, is UBC's official student union and is the largest student union in Canada. Operating as an independent organization of UBC, the AMS advocates students' interests and provides opportunities for their growth and advancement. The AMS represents over 56,000 undergraduate and graduate students and its priorities are determined by these members. In addition to offering services to students, the AMS is an advocate of students' issues and ensures the needs of students are presented to the University administration and the provincial and federal governments. The AMS Nest is located on the traditional, ancestral and unceded land of the Musqueam people.
Every student at UBC is part of the AMS and the AMS is the manifestation of a shared student experience. From providing advocacy, to student services that support health and education, to reducing student debt, the AMS fights for student interest to the University and all levels of government so that all students can succeed in life and take ownership over their time at the University of British Columbia. The AMS is student-led, student-focused, and always student-first.
Position Purpose
Blue Chip is a café that is located on the main floor of the AMS. Blue Chip serves regular and specialty coffee and other beverages. It also serves cookies, bagels, sandwiches, pastries, etc.
The Blue Chip manager will be responsible for the operational success of the department. You will have the overall responsibility for managing staff, execution of promotions and other day-to-day operations. The ideal candidate is a creative individual, with a passion for elevating customer experience and operational standards within the venue, while ensuring the key metrics align with the Alma Mater Society’s mission statement and values.
Duties and Responsibilities:
- Take responsibility for the daily performance and operation of the café.
- Address guest query & complaints and immediately take appropriate action
- Ensure the successful and safe operation of the outlet, providing an excellent guest experience and quality management.
- Assist in organizing marketing activities, such as promotional events and discount schemes
- Maintain high standards of quality control, hygiene, health and safety
- Ensure 100% compliance with all legal requirements and AMS policies and procedures
- Collaborate with other departments as required.
- Ensure that all health & safety, fire and building regulations and procedures are complied with at all times.
- Ordering products with the main kitchen and with the storeroom as required for the operation.
- Budgeting for sales, labour and other income & expenses.
- Actively managing human resources responsibilities including, but not limited to hiring, scheduling, training, briefing, mentoring, developing, evaluating, and disciplining employees (including termination).
- Making sure POS is working efficiently and coordinate with vendors as required.
- Auditing, counting and input inventory for the outlet.
- Create reports like menu engineering, sales report by hour and by item, to evaluate the performance of the outlet and improve as needed.
- Other duties as required
Qualifications and Experience
- Must have at minimum 2 years of management experience.
- Minimum of 5 years of Food & Beverage industry experience, including 2 years in a coffee shop.
- Bachelor’s degree in Marketing, Business Administration, Hospitality or a related field is an asset.
- Equivalent combination of education and progressive, relevant and direct experience will be considered in lieu of educational requirement
- Must possess strong leadership and team building skills
- Must possess excellent interpersonal and communication skills to deal effectively with all business contacts
- Working knowledge of Point of Sale, Microsoft Excel, Word and Outlook is required
- Superlative customer service and communication skills are a must
- Experience working with youth or in a collegiate environment is an asset
- Experience working in unionized environment is an asset
- Food Safe Level 1 or higher required
- Ability to do work evenings, weekends or holidays as required
To Apply:
Please submit a resume and cover letter.
Application deadline: Open until filled.
At the AMS, we believe that a diverse workforce enriches our organization, and we value individual life experiences, knowledge and self-expression that different people bring. We actively seek to create an environment where all employees, regardless of their background, race, ethnicity, gender, age, sexual orientation, disability, or any other characteristics, feel valued, respected, and empowered to contribute their best. We warmly welcome and encourage individuals from any underrepresented group to apply for this position. We are dedicated to maintaining fair and inclusive practices in our hiring, promotion, and professional development processes to create the necessary conditions for a rewarding career.
Due to the large volume of resumes we receive at the AMS, we are only able to contact those we are interested in interviewing and cannot reply to email/phone/walk-in inquiries regarding application status.
