Job Title: Business Transformation Advisor
Location: Mississauga
Employment Type: Full-time
Reason for Vacancy: Replacement
Work Arrangement: Hybrid
Department Name: IT Project Management Department
Pay Typed: Salaried
Pay Range: $95,000 - $110,000
Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.
About Us
Express Scripts Canada (ESC) is the leader in health benefits management. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge
information management systems and technology. Express Scripts Canada is a wholly owned subsidiary of Express Scripts, one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative,
cost-effective solutions that improve access, affordability, and health outcomes for Canadians.
Job Summary
This is a strategic and high-impact role for a Business Transformation Advisor who thrives at the intersection of strategy, execution, and organizational change. The Advisor partners with senior leaders to diagnose complex business challenges, shape transformation strategies, and deliver measurable outcomes that drive operational excellence, efficiency, and sustainable growth.
As a trusted advisor and change leader, this role influences enterprise-wide initiatives by aligning process improvements, technology enablement, and people transformation. The successful candidate will foster a culture of continuous improvement, promote data-driven decision-making, and enable the organization to adapt and evolve in a rapidly changing environment.
Key Responsibilities:
- Act as a trusted advisor to senior leaders, providing strategic guidance on business transformation priorities and opportunities.
- Lead end-to-end transformation initiatives, ensuring alignment with organizational strategy, timelines, and performance expectations.
- Analyze current state processes to identify inefficiencies, risks, and opportunities for optimization, automation, and cost reduction.
- Develop actionable, data-driven recommendations and business cases to support decision-making and investment prioritization.
- Design and implement enterprise-wide process improvement frameworks, incorporating best practices such as Lean, Six Sigma, and Agile methodologies.
- Drive change management strategies to enable adoption, minimize resistance, and embed sustainable behavioral and cultural change.
- Establish and track KPIs and performance metrics to measure transformation outcomes and continuous improvement effectiveness.
- Collaborate with cross-functional teams to pilot, test, and refine processes, ensuring scalable and sustainable solutions.
- Develop and deliver executive-level presentations, dashboards, and reports to communicate progress, risks, and outcomes.
- Coach and mentor leaders and teams to build internal capabilities in transformation, process excellence, and change management.
What We’re Looking For:
- Minimum 2–5 years of experience in business transformation, process improvement, or organizational change roles.
- Proven experience delivering complex, cross-functional transformation initiatives with measurable business outcomes.
- Strong expertise in process improvement methodologies such as Lean, Six Sigma, Agile, or equivalent.
- Exceptional analytical and problem-solving capabilities with the ability to translate insights into actionable strategies.
- Experience in developing and implementing change management strategies, including communications, training, and adoption planning.
- Advanced proficiency in data analysis, visualization, and reporting tools to support performance tracking and decision-making.
- Excellent communication and presentation skills, with the ability to convey complex ideas clearly and effectively.
- Bachelor’s degree in Business, Business Management, Technology, or a related field; advanced degree or certifications (e.g., PMP, Prosci, CCMP, Lean Six Sigma) are considered an asset.
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Why Join Us: ·
- Competitive compensation, benefits and pension plan
- Career development and advancement opportunities·
- A culture that celebrates innovation and collaboration·
- Flexible work options and wellness programs
Pre-Employment Requirements:
All offers of employment are conditional upon the successful completion ofreference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a bona fide occupational requirement.Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment. Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.
NOTE: Internal candidates should apply before July 9, 2026.
Express Scripts Canada is a Cigna company
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.
About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canadas leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.
We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.
We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process, please email: eschr2express-scripts.com Do not emaileschr2express-scripts.com for an update on your application or to provide your resume as you will not receive a response.
