The Alma Mater Society (AMS) is the University of British Columbia’s (UBC) student society, and works to improve the academic, social and personal lives of the 56,000 UBC students at its Vancouver campus. The AMS also runs nine food and beverage outlets, a catering and conference operation, and the AMS Student Nest, providing on-campus employment opportunities and generating revenue that goes directly back into supporting the students at UBC.
Position title: Supervisor
Department: Food & Beverage
Reports to: Outlet Manager
Supervises: Bartenders, Bussers
Employee status: Hourly, Full-time
Hours per week: up to 37.5
Compensation: $21.50 per hour, plus tips
This position is included under the MoveUP 378 Bargaining Unit. This position is in-person.
About the AMS
The Alma Mater Society (AMS), established as a formal constitution of UBC’s student organization in 1915, is UBC’s official student union and is the largest student union in Canada. Operating as an independent organization of UBC, the AMS advocates students’ interests and provides opportunities for their growth and advancement. The AMS represents over 56,000 undergraduate and graduate students and its priorities are determined by these members. In addition to offering services to students, the AMS is an advocate of students’ issues and ensures the needs of students are presented to the University administration and the provincial and federal governments. The AMS Nest is located on the traditional, ancestral and unceded land of the Musqueam people.
Every student at UBC is part of the AMS and the AMS is the manifestation of a shared student experience. From providing advocacy, to student services that support health and education, to reducing student debt, the AMS fights for student interest to the University and all levels of government so that all students can succeed in life and take ownership over their time at the University of British Columbia. The AMS is student-led, student-focused, and always student-first.
At the AMS, we believe that a diverse workforce enriches our organization and we value individual life experiences, knowledge and self-expression that different people bring. We actively seek to create an environment where all employees, regardless of their background, race, ethnicity, gender, age, sexual orientation, disability, or any other characteristics, feel valued, respected, and empowered to contribute their best. We warmly welcome and encourage individuals from any underrepresented group to apply for this position. We are dedicated to maintaining fair and inclusive practices in our hiring, promotion, and professional development processes to create the necessary conditions for a rewarding career.
Position Purpose:
The Gallery is a restaurant/lounge located on the 4th floor of the Nest.
The Supervisor is responsible for superior and timely guest service and beverage quality at the Gallery Lounge & Patio. The ideal candidate has an outgoing, friendly personality and enjoys interacting with people while being hands on. Additionally, the candidate must take initiative in taking steps to make sure the bar is clean, operating efficiently, and promoted well.
Duties and Responsibilities:
- Ensure the successful and safe operation of the Gallery, providing excellent guest experience and quality management.
- Book and coordinate events and reservations.
- Ensuring safe liquor service and compliance according to legal requirements and AMS standards and procedures.
- Achieving sales goals through ongoing upselling, giving recommendations to guests and ensuring timely service according to AMS standards and guidelines.
- Handling cash transactions and staying focused and levelheaded under pressure
- Applying proper accounting principles to balance the till at the end of the shift
- Reducing waste and spillage by following AMS procedures, recipes and guidelines
- Ensuring labor targets are achieved by deploying staff according to business needs
- Demonstrating excellent in-depth knowledge about products, AMS services and businesses, the venue and other services within the building and on campus
- Assisting the outlet management with supervision of the operation through assigning employees to maximize guest service, sales and to ensure maximum safety for patrons and employees alike
- Maintaining a clean and safe work environment
- Demonstrating excellent grooming and uniform standards according to AMS procedures
- Clearing and cleaning tables throughout shift and putting debris in the appropriate area (garbage, recycling, glass washer, etc.)
- Ensuring all cabinets, coolers, pub doors and office safe are locked at the end of the night
- Completing the open/close checklist before signing out
- Assessing, ordering and receiving inventory to maintain appropriate level of product stock
- Report operational problems and maintenance issues to the manager
- Keeping informed of upcoming events and promotions
- Providing information to the public regarding all aspects of the bar's operations
- Working with the AMS mission statement and values to operate a successful department
- Other duties as required
Qualifications and Experience:
- Minimum 1 year of Supervisor experience in a high-volume bar and restaurant environment
- Minimum 3 years of experience in full-service restaurants.
- Ability to do shift work (daytime, evenings, weekends and holidays)
- Ability to work in a fast-paced environment and remain calm under pressure
- Working knowledge of Point of Sale, Microsoft Excel, Word and Outlook is required
- Serving-It-Right Certification required
- Excellent communication skills, both verbal & written English
- Ability to stand for extended periods of time
- Ability to lift up to 60kgs (132lbs)
- Ability to learn quickly, build relationships and work in a team-based environment
- Food Safe Level 1 or higher an asset
- Inventory management software knowledge (ideally Optimum Control) is an asset
- Basic Security Training (BST) certification an asset
To Apply:
Please submit your resume and cover letter.
The Alma Mater Society of UBC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status or any other characteristic protected by law. We invite all qualified candidates to apply online with their resume and cover letter. Due to the large volume of resumes we receive at the AMS, we are only able to contact those we are interested in interviewing and cannot reply to email/phone/walk-in inquiries regarding application status.
