We're seeking someone to join our Contract Management & Efficiency (CME) team as an IT Support Vendor & Contract Management Associate in Workforce Technology and Svcs to be responsible for day-to-day vendor governance and contract management, ensuring vendors deliver services in accordance with contractual terms, service levels, and strategic objectives.
In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Workplace Operations & Support position at Associate level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources.
Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.
Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…
What you'll do in the role:
Vendor Governance & Performance Management
- Own governance for assigned vendor relationships supporting IT and Workforce Services operations.
- Ensure vendors deliver services in line with contractual obligations, SLAs, KPIs, and commercial terms.
- Establish and maintain structured operational governance, including regular service reviews, operational meetings, and escalation frameworks.
- Track vendor performance, identify risks and issues, and partner with service leads and vendors to drive timely resolution.
- Support Quarterly Business Reviews (QBRs) and ongoing performance reporting, ensuring transparency and accountability.
Contract Management & Commercial Optimization
- Manage active vendor contracts throughout their lifecycle, including renewals, amendments, and change requests.
- Partner with Firmwide Sourcing to initiate and support new RFPs, competitive bids, and Contract Change Requests.
- Ensure contracts are structured with elasticity, enabling cost reduction, scalability, and flexibility aligned to demand.
- Implement and maintain contract best practices that incentivize partnership, continuous improvement, automation, and cost efficiency.
- Identify opportunities to simplify, standardize, or consolidate contracts in support of broader Workforce Services strategy.
Stakeholder & Cross-Functional Partnership
- Work closely with Workforce Services service leads to support operational needs, new requests, scope changes, and service evolution.
- Act as a key liaison between internal stakeholders, vendors, and sourcing/legal partners.
- Facilitate alignment between operational requirements and contractual/commercial frameworks.
- Contribute to vendor strategy discussions, including transitions to managed service models, location strategy, and service transformation initiatives.
Continuous Improvement & Team Development
- Contribute to building a world-class contract and vendor management function that delivers measurable value to the organization.
- Help define and improve CME standards, governance frameworks, operating models, and documentation.
- Identify opportunities for process improvement, automation, and improved reporting across vendor and contract management activities.
Support broader CME initiatives focused on cost optimization, service quality, and operational efficiency.
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What you'll bring to the role:
- 6+ years of experience in vendor management, contract management, or service governance within an IT support or technology services environment.
- Bachelor's degree in Business, Finance, Information Technology, or a related field (or equivalent experience).
- Proven experience managing third-party vendors, service levels, and contractual deliverables.
- Strong understanding of SLAs, KPIs, managed services, and vendor governance models.
- Experience partnering with sourcing/procurement teams on RFPs, contract negotiations, and change requests.
- Demonstrated ability to identify cost optimization and efficiency opportunities within vendor contracts.
- Strong stakeholder management skills, with the ability to work effectively across technical, operational, and commercial teams.
- Excellent organizational, communication, and problem-solving skills.
- Basic IT desk and user support skills are preferrable.
At Morgan Stanley Montreal, we support the Firm’s global businesses and infrastructure with cutting edge technology and innovation. The multi-faceted and highly technical Montreal team plays a critical role in building and maintaining our leading technology platform, including electronic trading, algorithm trading, cloud engineering, infrastructure, cybersecurity and AI/ML. Morgan Stanley has been rooted in the Montreal community since 2008 and is considered a leading employer among the area’s highly skilled technology talent. There’s ample opportunity to move across the businesses for those who show passion and grit in their work.
All our positions are located in Montreal, Quebec. We offer a hybrid work environment, combining remote work and attendance in the office.
Knowledge of French and English is required.
Build a career with impact. Visit morganstanley.com for more information.
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo .
