OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
In this role, you will play a key part in shaping the future of OpenText Cloud Operations by driving Site Reliability Engineering excellence and operational innovation. You will influence technology decisions, team structures, and delivery processes while ensuring reliable and scalable cloud operations. Working closely with Cloud Operations, Engineering, IT, and Customer Service teams, you will lead high-impact initiatives, drive automation and production readiness, and set new standards for operational excellence through strong leadership, collaboration, and communication.
WHAT THE ROLE OFFERS
- Provide support, improve, and implement infrastructure such as code and applications on top of various platforms. Troubleshoot and triage issues arise.
- Work closely with various teams across the organization, including the security team, development team, and operations team for requests for assistance
- Execute with minimal technical supervision, embrace reliability constraints, and be proactive in contributing improvements to the code base
- Promote technical vision in concert with product engineering for VM and containerized product development, deployment, and operationalization
- Establish/maintain security guidelines, practices, and department procedures
- Establish/maintain effective customer points of contact (development, infrastructure, teammates) for collaboration and troubleshooting projects related to existing technical issues
- Mentor engineers through code reviews, paired programming, and working sessions
- Drive a metric-driven culture and software delivery process using data to measure overall system quality
WHAT YOU NEED TO SUCCEED
- Extensive experience with AWS or GCP cloud platforms and Infrastructure as Code (Terraform, CloudFormation), including automation and scalable cloud operations.
- Strong scripting and automation skills using Python, PowerShell, or Bash, with hands-on experience in configuration management tools such as Ansible, Chef, or Puppet.
- Proven experience supporting, troubleshooting, and optimizing web applications, load balancers, and cloud-based infrastructure in production environments.
- Expertise with CI/CD pipelines, source control, and deployment technologies, including GitLab, Jenkins, TeamCity, Azure DevOps, and artifact management tools.
- Solid understanding of networking, system security best practices, operating systems, storage platforms, distributed systems, APIs, and modern cloud architectures.
- Extensive experience with centralized logging, infrastructure monitoring, alerting, and incident management tools such as PagerDuty, OpsGenie, VictorOps, Pingdom, and ThousandEyes.
- Strong analytical and problem-solving skills with the ability to work independently, troubleshoot complex technical issues, and drive operational excellence.
- Excellent communication and collaboration skills, with a passion for continuous learning, knowledge sharing, and building strong partnerships across technical teams and leadership.2-5 years of experience building fully automated software application and infrastructure provisioning and deployment pipelines
- Familiarity and experience with Windows OS
- Extensive experience in an iterative development environment and CI/CD practices and tools is a must
- Familiarity building and managing microservices-based systems
One Last Thing OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in ourEqual Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $92,320-$138,480; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
