06/19/2026
Address:
100 King Street West
Customer Shared Services
Mandate:
- Responsible for the monitoring and oversight of daily settlements within CDS/DTC/Foreign
- Apply AI tools to identify patterns and automation opportunities
- Lead modernization initiatives and identify improvements with the use of AI
- Act as the back up and support to Associate Director
- Align Controls with both internal audit/external audit and ensure compliance
- Accountable for functions that require specialized handling and skills, act as the key point of contact for daily production issues/escalation
- Act as a key control over the daily reports and the allocation of breaks to the various teams for follow up and resolution
- Interacting daily with various teams in CAD/US and Offshore locations
- Providing monthly metrics reporting to senior management of number of fails/OKRs/Breaks
- Developing team members with the skillset needed to settle trades including the use of AI
- Ensuring Teams are properly resourced including vacation coverage/sick day coverage
- Consistently reviewing process/procedures and identifying automation opportunities
KEY AREAS OF RESPONSIBILITY
- Product & Process
- Risk & Control
- Business Performance Management
Product & Process
- Manage and resolve day to day issues specific to reconciliations including the resolution of complex internal business partner and/or external customer issues. Escalate more complex issues to senior management if necessary.
- Act in an advisory capacity, as a subject matter expert (SME) to senior management on the implications of Reconciliations and platform changes that will impact daily recons.
- Provide guidance and support to related business unit regarding procedures for reconciliations
- Continuously assess and improve the operational effectiveness of the reconciliation process
- Handle and resolve complex matters, core business critical issues, disputes, queries and complaints from internal business partners and external customers.
- Ensuring we have clear and documented procedures and processes with control check lists which are saved and used for training and audit purposes.
Risk & Control
- Maintain key controls and review process, where applicable, to ensure operating integrity, comply with internal and external regulators, involving an understanding of regulatory and compliance requirements as prescribed for the business unit; provide recommendations and implement corrective actions to ensure adherence as required.
- Identify potential risk situations within the scope of work (e.g. risk assessments), make recommendations and/or escalate to senior management, where appropriate, and ensure contingency plans exist.
- Develop and maintain standards, process and controls in reconciliations to minimize loss/risk, ensure all regulatory requirements are met, and safeguard the assets of the Bank.
- Understand risks inherent in area(s) of expertise and take appropriate actions, including accuracy and safeguarding of all documentation and any other requirements to ensure operational integrity is maintained within the business
Business Performance Management
- Deliver exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support.
- Align individual performance goals to team and organizational goals.
- Demonstrates behaviors that align with the BMO Way and BMO core values.
- Identify and recommend business process improvement efforts
- Actively participates in industry‑wide and firm‑wide initiatives to support organizational objectives.
KNOWLEDGE AND SKILLS
Knowledge:
- University degree or equivalent work experience
- More than 5 years of related experience
- Experience utilizing AI to streamline processes
- Strong knowledge of the reconciliation process
- Solid knowledge and understanding of all traded products-capital market
- Solid knowledge of standard desktop applications used by the business unit (i.e. Microsoft Office; Internet Explorer, Copilot)
- Solid knowledge of departmental systems and applications (CDS/DTC/Euroclear/BNP/BPS/Arrow)
- Solid knowledge and understanding of business unit’s key products and services, proves and controls
- Solid understanding of business unit’s risk and regulatory requirements
- Solid understanding of internal business, partner’s business, services and organization
Skills:
- Attention to detail
- Understanding of breaks and able to speak to the items when asked
- Work effectively with high volume of transactions and with time constraints
- Understand the intricacies of transactions from multiple lines of business and have the courage to make quick/sound decisions
- Build strong relationships internally
- Strong prioritization skills
- Strong written and oral communication skills
- Ability to multi-task in a fast-paced environment
$69,000.00 - $129,000.00
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en .
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
