edmonton ab senior reporting analyst Jobs – 81 Openings This Week

Manager, IT Service Delivery
SMS Equipment Inc. —Acheson, AB
- $115,000–$125,000 a year
- Monday to Friday
- Hybrid work
- Computer Science
- Continuous improvement
- No university degree
Quick apply
9d
Junior Distribution Centre Analyst
The Brick —Edmonton, AB
- Full-time
- Microsoft Excel
- ERP systems
- Databases
- Dental care
Senior Financial Analyst (FT) - Accounting & Finance
CSS —Edmonton, AB
- $83,979.36–$94,502.88 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- ERP systems
Project Analyst
Johnson Controls —Nisku, AB
- Full-time
- Microsoft Excel
- Finance
- Accounting
Storage Analyst - Senior
Recutify Inc. —Edmonton, AB
- Full-time
- Remote
- Azure
- DevOps
- Windows
Quick apply
Workday Analyst
AIMCo (Alberta Investment Management Corporation) —Edmonton, AB
- Full-time
- PMP
- Customer service
- Project management
7d
Manager, Customer Analytics
Jobber —Edmonton, AB
- $151,200–$204,500 a year
- Full-time
- Hybrid work
- Sales
- SQL
- Analysis skills
Business Systems Analyst
PCL Constructors Inc. —Nisku, AB
- Analysis skills
- Software development
- Construction
- Disability insurance
- Dental care
Senior Business Systems Analyst, Aladdin
AIMCo (Alberta Investment Management Corporation) —Edmonton, AB
- Full-time
- Microsoft Excel
- Computer Science
- Finance
7d
Senior Field Analyst
Turner & Townsend —Edmonton, AB
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Analysis skills
- Dental care
Quick apply
Senior Forest Analyst
University of Alberta —Edmonton, AB
- $80,772–$111,086 a year
- Full-time
- Research
- Master's degree
- Leadership
Quick apply
Product Analytics Manager
Jobber —Edmonton, AB
- $121,000–$163,600 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Leadership
Credit, Collection Administration & Performance Manager
NRG —Edmonton, AB
- Overtime
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
Senior Actuarial Analyst
Millennium Insurance Corporation —Sherwood Park, AB
- Microsoft Excel
- SQL
- Analysis skills
- Dental care
Quick apply
Senior Cost Analyst
Worley —Edmonton, AB
- Full-time
- PMP
- Engineering
- Presentation skills
Financial Analyst
PTW Energy Services Ltd. —Nisku, AB
- Full-time
- Microsoft Excel
- Finance
- Analysis skills
Quick apply
Senior Financial Analyst
GFL Environmental —Edmonton, AB
- Microsoft Office
- Finance
- Analysis skills
- Dental care
- Vision care
7d
Senior Actuarial Analyst
Peace Hills Insurance —Edmonton, AB
- $85,000–$110,000 a year
- Full-time
- Remote
- Microsoft Excel
- Writing skills
- SQL
Business Solutions Analyst
University of Alberta —Edmonton, AB
- Full-time
- Hybrid work
- SQL
- Bachelor's
- Continuous improvement
Quick apply
2d
Senior Audit Analyst
SNDL —Edmonton, AB
- Full-time
- Remote
- ERP systems
- Travel
- Accounting
- Dental care
Quick apply

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senior reporting analyst jobs near edmonton ab

Manager, IT Service Delivery

SMS Equipment Inc. -
Acheson, AB

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Job details

Permanent
$115,000–$125,000 a year
9 days ago

Qualifications

ITIL Certification
Computer Science
Post-secondary education
Continuous improvement
ITIL
IT support
ServiceNow
IT
AI
Leadership
Communication skills

Full job description

SMS is looking for a Manager, IT Service Delivery to lead end-to-end IT Service Management and ensure reliable, high-quality IT services across the organization. Reporting to the Director, IT & Cybersecurity, this role is accountable for the IT service delivery model, ServiceNow platform ownership, and continuous improvement of service performance, user experience, automation, and AI-enabled service delivery.

Work Location: Acheson, AB.
Salary: $115,000 - $125,000 plus incentives.
Work Arrangement: Hybrid – providing the flexibility to work remotely up to 2 days per week.
Schedule: Monday to Friday.

What You'll Do:

Provide overall accountability for IT Service Delivery, including the IT Service Desk and end-user support services across multiple regions.
Ensure consistent, reliable, and customer-focused IT services aligned with ITIL best practices.
Act as the senior operational escalation point for service-related issues impacting the business.
Oversee and govern the outsourced IT Service Desk, including service quality, SLA/KPI performance, and continuous improvement.
Manage service delivery across regions and time zones, working with international service partners to ensure seamless global support.
Lead, coach, and develop a team of internal IT Support Analysts, fostering a high-performance, customer-centric service culture.
Own and continuously improve ITSM processes including incident, request, problem, change, asset, and knowledge management.
Serve as Product Owner for the ServiceNow platform, driving roadmap development, adoption, automation, reporting, and integrations.
Lead the adoption of AI and automation in IT service delivery to improve efficiency, deflect incidents, and enhance user experience.
Oversee end-user IT hardware and software procurement, asset lifecycle management, and license compliance in collaboration with Procurement and Finance.
- This role deals with laptops, tablets, phones, related peripherals, and operating systems and software.
Partner with cross-functional IT teams and business stakeholders to ensure services are secure, reliable, and aligned with enterprise standards.

What You Bring:

The successful candidate has extensive experience in IT service delivery and people leadership, with a strong background in IT Service Management and managing service desk operations in complex, multi-site environments. You bring a customer-focused mindset, excellent communication skills, and a proven ability to lead teams and vendors through continuous improvement and change.

Other requirements include:

Postsecondary education in Information Technology, Computer Science, or a related field, or equivalent experience.
8+ years of progressive experience in IT service delivery, IT support, or IT operations.
3+ years of experience leading IT support or service delivery teams.
Experience managing outsourced or managed service providers, ideally in a 24/7 support environment.
Strong working knowledge of ITIL-based IT Service Management.
Hands-on experience with ITSM platforms, preferably ServiceNow.
Experience driving automation, self-service, and AI-enabled service improvements.
ITIL and ServiceNow certifications are considered strong assets.

This position is classified as a Mid-Level Leader role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence).

Pre-Employment
This position is risk sensitive. Candidates may be required to complete:

Drug and alcohol test
Criminal record check

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.

Quick apply

Refine Your Search

senior reporting analyst jobs in edmonton ab

Manager, IT Service Delivery

Junior Distribution Centre Analyst

Senior Financial Analyst (FT) - Accounting & Finance

Project Analyst

Storage Analyst - Senior

Workday Analyst

Manager, Customer Analytics

Business Systems Analyst

Senior Business Systems Analyst, Aladdin

Senior Field Analyst

Senior Forest Analyst

Product Analytics Manager

Credit, Collection Administration & Performance Manager

Senior Actuarial Analyst

Senior Cost Analyst

Financial Analyst

Senior Financial Analyst

Senior Actuarial Analyst

Business Solutions Analyst

Senior Audit Analyst

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