About Guardteck & Kandor Management
Guardteck provides tailored security solutions for a wide range of environments, including commercial buildings, residential sites, and community spaces. As part of Kandor Management Corporation, we're not your typical security company—we're building something different.
We live by five core values:
Community First – Servant heart, respectful, pride of place, mindful. Not selfish.
Above and Beyond – Finishing touch, go the extra step, give more. Not average.
Accountability – Ownership mindset, do what we say, keep our word. No excuses.
Creative Initiative – Outside of the box thinking, proactive problem solving, resourceful. Not indifferent.
Be Awesome – Be prepared. Be well presented. Have a good attitude. Not a low vibe.
If these values resonate with you, keep reading.
Job Title: Operations Coordinator
Job Description
Position Title: Operations Coordinator
Department: Operations
Report to Director of Operations
Manage: Nil
Portfolio Focus:
- Internal facing, focused on efficiency, logistics, and quality control
- Internal Operations, Scheduling, Logistics, Audits, Support Services, Financial Responsibilities, Collections
Key Responsibilities:
HR & Employee Administration (30% Time Spent)
- Payroll discrepancies
- Vacation and leave requests (e.g., sick leave, bereavement, unpaid leave)
- Employment verification and reference letters
- Resignations and terminations
- Disciplinary meetings and documentation
- Performance improvement plans (PIPs)
- Onboarding and offboarding coordination
- Probationary reviews and status updates
- Tracking certifications and license renewals (e.g., BST, OFA, Use of Force)
- Employee file management (digital and/or physical)
- Exit interviews
Scheduling & Operations Support (30% Time Spent)
- Shift coverage requests and last-minute replacements
- Overtime approval and tracking
- Post orders creation and updates
- Site-specific SOPs maintenance
- Deployment planning for special events or transitions
- Job board and shift assignment maintenance
- Site audit coordination and follow-up
Equipment, Uniforms & Logistics (20% Time Spent)
- Uniform issuance and return tracking
- Equipment allocation and inventory control (radios, vests, flashlights, etc.)
- Fleet vehicle usage logs and maintenance schedules
- Lost/stolen equipment investigations and follow-up
Compliance & Quality Assurance (20% Time Spent)
- Incident report tracking and escalation
- License and compliance audits (internal or external)
- WCB claims tracking and return-to-work coordination
- Employee compliance with training and documentation
Ad Hoc Responsibilities:
- Participate in regular operations meetings.
- Participate in various committees when assigned.
- Other duties as reasonably assigned.
Knowledge, Skills, Experience and Education:
Qualifications
- Hard Skills:
- Alarm monitoring, dispatch, and call center experience
- Proficiency in Microsoft applications and technical aptitude
- Strong organizational and time management skills
- Knowledge of security operations and ACD systems
- Soft Skills
- Excelling customer service and communication skills
- Ability to remain calm and make decisions in emergency situations
- Strong attention to detail and ability to follow instructions
- Positive attitude, self-motivated, and able to work in a fast-paced environment
Knowledge, Skills and Abilities
- Ability to work independently and collaboratively as part of a team.
- Honesty, discipline, and commitment.
- Excellent written and verbal communication skills.
- Strong problem-solving skills, attention to detail, and awareness of Guardteck’s business environment and relationships.
- Ability to maintain confidentiality and discretion.
- Proven ability to influence and lead people.
- Experience managing tight deadlines and multiple priorities.
- Experience in a high-growth or entrepreneurial environment.
- Flexibility in emotional intelligence to create buy-in and engagement.
- Commitment to continuous self-directed learning and staying current with best practices.
- Ability to create an engaging service environment.
- Sense of humor and enthusiasm.
- Advanced computer skills (Excel, Word, WinTeam, Indeed, ATS, HRIS).
- Minimum of 6 months of experience in the security industry
- Experience with integrated security systems (CCTV, Access, Intrusion)
- Education in criminology, emergency management, justice, or security management
Why Join Guardteck?
Growth Potential
We're growing rapidly and invest in people who prove themselves.
Learn and Develop
You'll gain exposure to all aspects of operations—client relations, leadership, recruitment, compliance, operational excellence, and more. This is an incredible learning opportunity.
Supportive Team Culture
You'll work in a collaborative team that genuinely supports each other.
Purpose-Driven Work
Our security officers, cleaners, and support staff keep communities safe and buildings running. You'll play a key role in supporting the people who do this essential work.
Recognition & Appreciation
We notice when people go above and beyond, and we celebrate wins—big and small. If you're excited about this opportunity and think you'd be a great fit, we'd love to hear from you!
Ready to be awesome? Apply today and help us build something special.
Guardteck is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
