As a Property Manager, you'll be responsible for the overall operation, financial performance, and resident experience of residential properties. You will oversee budgeting, cost control, maintenance programs, and vendor contracts, and will lead and develop the onsite team.
We believe in going beyond the necessary to create inspiring environments. To us, a building is so much more than just a collection of walls under a single roof. At Southwest, we believe an innovative, exceptional, thoughtfully designed building can inspire great things to happen inside and around it.
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Here's a Few Reasons Why We Love Where We Work
- Customizable Plan Options for Health & Dental Coverage (Single/Family Plan Options)
- Employee & Family Assistance Program
- 4% Matching GRRSP program
- Annual Health and Wellness Incentives
- Employee Transit Allowance
- Educational Reimbursement for Eligible Employees/Programs
- Social Events
- Charitable Donation Matching Program
- 1 Paid Volunteer Day for an Organization of your Choice
- 2 Personal Days Annually
- Employee Discount Program
- Vacation Purchase Program Options for Eligible Employees
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What Your Day Will Look Like
As a Property Manager, you will be responsible for the budgeting and effective operation of your property, including cost control and revenue maximization. You will report to the VP, Residential Operations & Customer Strategy and provide strategic direction for your property.
Hours of Work: Monday – Friday, 8:30am – 5:00pm, with after hours access via text, email, and phone.
Work Location: Southwest Properties Office with regular visits to your property.
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What You'll be Responsible For
Customer Experience
- Provide consistent, high-quality service to residents and guests, responding to and resolving all issues in a timely manner.
- Liaise with the VP, Residential Operations & Customer Strategy to ensure all employees demonstrate the highest level of customer service.
Operations/Administration
- Perform regular interior and exterior rounds of complex.
- Review the Concierge log daily, following up where required.
- Ensure expenses and revenues are in line with the budget. Sign off on all purchase orders and invoices.
- Implement and sustain proper preventative maintenance programs. Ensure timely and cost-effective maintenance and repairs.
- Ensure that "best possible" pricing practices are adhered to and quality of work meets Southwest's standard.
- Assist with the coordination of leasehold work and act as a liaison between tenants and projects.
- Maintain reports and ensure all are current and on schedule.
- Ensure residential rents are up to date.
- Work with the leasing team to ensure occupancy targets are being met.
- Manage Tendering (RFQ) system and work orders.
- Ensure all safety standards are met.
Leadership
- Provide day-to-day guidance and support to the onsite team.
- Responsible for timecard management, actioning time off requests, and completing payroll-related tasks on a biweekly basis.
- Supporting the hiring, onboarding, and training of new team members.
- Conduct regular check-ins with team members to provide feedback and support.
- Facilitate training and development opportunities for employees.
- Address concerns through coaching and progressive discipline where required.
- Complete annual performance reviews.
Financial/Accounting
- Provide recommendations for keeping expenses in line with the budget.
- Prepare quarterly management reports.
- Notify tenants of annual charges upon budget approval and escalation charges subsequent to year-end.
- Review existing contracts and suppliers for effectiveness.
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Your Environment
You will work in an office setting, with regular visits to your property. You may encounter periods of high stress, occasional sitting and standing for long periods, occasional heavy lifting, and tight deadlines. Weather (seasonal duties) and resident issues are factors in the completion of your duties. You may experience large crowds and irate residents. Daily repetitive movements include typing and computer use. You will regularly use various security systems, Yardi, Rent Cafe, and Microsoft Office 365.
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What Will Help You Succeed
You don’t require all the listed qualifications to add incredible value to our team. If you feel energized thinking about what you could accomplish at Southwest, we would love to hear from you.
Our ideal candidate is a results-oriented, self-motivated team player who has 5+ years experience in a similar role. They have experience leading a high-performing team, and training and/or experience in customer service, general accounting/finance, and efficient administrative procedures.
High school education is required, and a post secondary degree or diploma in a related field is considered an asset.
- Exceptional customer service with strong attention to detail.
- Ability to communicate effectively and professionally with residents, retail tenants, and team members.
- Strong conflict resolution and critical thinking skills.
- High degree of confidentiality, reliability, and integrity.
- Exceptional ability to allocate one's time effectively and manage competing priorities and tight deadlines.
- Ability to perform with tact and professionalism in a fast-paced, ever changing environment.
- Sound judgment, with the ability to perform assigned duties with minimal supervision.
- Proficient computer skills including Microsoft Office Suite.
Position Requires: Criminal Records Check
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People are at the Heart of Everything We Do
Southwest Properties is committed to attracting and retaining a diverse team, who values your experiences, perspectives, and unique identity. We are committed to creating and maintaining an environment that is inclusive, equitable, and welcoming.
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