Calgary, Ab Remote quality analyst Jobs – 36 Openings This Week

AI Operations Solutions Team Lead
NRG —Calgary, AB
- Bachelor's
- Continuous improvement
- AI
Quick apply
PR & Communications Manager (Remote Canada)
Directive —Calgary, AB
- Full-time
- Remote
- Presentation skills
- Bachelor's
- Travel
- Designated paid holidays
- Disability insurance
Health and Benefits Financial Analyst
WTW —Calgary, AB
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Dental care
Infrastructure Analyst
Trotter & Morton Group of Companies —Calgary, AB
- Windows
- Travel
- Computer networking
- Wellness program
Quick apply
Data Engineer
ShyftLabs —Calgary, AB
- Full-time
- Remote
- Azure
- Computer Science
- Engineering
- Dental care
- Vision care
Quick apply
Mortgage Underwriter
Alberta Motor Association —Calgary, AB
- Full-time
- Microsoft Office
- In-person
- AI
E-Discovery Case Manager
Osler Hoskin & Harcourt LLP —Calgary, AB
- Overtime
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
Senior Manager, Marketing AI & Analytics
Absorb —Calgary, AB
- Full-time
- Remote
- SQL
- APIs
- AI
- Dental care
- Paid time off
Manager, Human Resources Consulting - Indigenous Services
MNP —Calgary, AB
- Writing skills
- Project management
- No university degree
Project Manager - Cybersecurity
ORIGNIX Inc —Calgary, AB
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
- Dental care
- Vision care
Quick apply
Analyst Wholesale Customer Support
Sobeys —Calgary, AB
- $56,000–$84,000 a year
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Microsoft Access
- Store discount
- Dental care
Quick apply
2h

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Senior QA Analyst/Consultant
Miipe Inc —Markham, ON
Preferred University degree (Bachelors) in any field with a strong emphasis on critical thinking, analytical skills, or creative problem-solving (e.g., computer…
$60,000–$70,000 a year
Quick apply
6d
Quadient Inspire Developer – OpenText, Legacy, CCM, Migration
APPTOZA INC. —Toronto, ON
Candidate must have development background Design/create/validate templates and forms. Design and develop communication templates using Quadient Inspire…
$55–$60 an hour
Quick apply
14d

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AI Operations Solutions Team Lead

NRG -
Calgary, AB

Quick apply

Job details

Qualifications

Bachelor's
Continuous improvement
AI
Business
Data Science
Analytics

Full job description

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.

About Us

NRG is a leading North American energy company, powering the lives of millions of customers across the U.S. and Canada. Through its retail brands, including Direct Energy, NRG delivers energy solutions that prioritize reliability, innovation, and customer trust.

Within Direct Energy Canada, Customer Care plays a critical role in supporting customers through complex, high‑impact interactions. As customer expectations continue to evolve, Customer Care is investing in AI‑enabled capabilities to support frontline teams, improve operational efficiency, and deliver consistent, high‑quality customer experiences at scale.

About the Role

The AI Operations Solutions Team Lead is responsible for operating, stabilizing, and continuously improving AI‑enabled capabilities within Customer Care—ensuring AI solutions are reliable, scalable, trusted, and effectively embedded in day‑to‑day operations.

This is a hands‑on leadership role, combining direct AI solution delivery with people leadership to ensure AI tools are consistently optimized, adopted, and delivering measurable business impact. The role serves as the operational owner of AI enablement, acting as a key integration point between Operations, Training & Content, Analytics, Voice of the Customer, and enterprise AI partners.

While the team may contribute resources to select new AI initiatives or pilots, the primary focus of this role is continuous improvement, operational effectiveness, and sustained performance of AI solutions already in production.

Key Responsibilities

AI Operations & Continuous Improvement Leadership

Own the ongoing operation, optimization, and continuous improvement of AI solutions in production.

Establish and manage a structured intake and prioritization process focused on enhancements and issue resolution.

Serve as the primary point of accountability for AI enablement within Customer Care for in‑scope platforms (e.g., Cresta and future AI Virtual Agent capabilities).

Provide operational input to select new AI initiatives and ensure smooth transition into steady‑state operations.

People Leadership

Lead and develop a team of AI Solutions Analysts, including work prioritization, performance management, and coaching.

Build execution discipline through clear operating rhythms, standards, and delivery processes.

Grow team capability as AI scope and operational complexity increase.

Operational Accountability & Reliability

Accountable for the health, stability, adoption, and effectiveness of AI solutions in day‑to‑day operations.

Proactively identify and address adoption drop‑off, workflow degradation, and agent trust issues.

Support incident resolution and contribute to cross‑functional investigations where AI solutions impact frontline execution.

Measurement & Business Impact

Define and track AI effectiveness using operational and customer metrics such as Average Handle Time (AHT), First Contact Resolution (FCR), Net Promoter Score (NPS), Agent Satisfaction (ASAT) and Saves and retention outcomes

Use performance insights to drive prioritization and continuous improvement decisions.

Communicate trends, risks, and recommendations clearly to stakeholders and leadership.

Hands‑On Solution Optimization

Design, configure, and refine AI‑enabled solutions including real‑time agent assist, AI‑driven insights, and Virtual Agent capabilities.

Define and maintain configuration standards, change controls, and release readiness criteria.

Partner with enterprise AI teams and vendors to ensure solutions are production‑ready and operationally sustainable.

Collaboration & Governance

Partner closely with Customer Care Operations, Training & Content, Analytics, VOC/CX, Workforce and Vendor Management, and enterprise AI teams.

Ensure AI solutions align with data privacy, security, and responsible AI standards.

Represent Canadian Customer Care requirements in enterprise‑scale AI initiatives to ensure local operational needs are reflected.

Required Qualifications

Bachelor’s degree in Business, Technology, Data Science, Data Analytics, or a related field.

5+ years of experience in one or more of contact center operations, applied AI enablement, analytics, or continuous improvement.

Experience leading and developing individual contributors.

NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers and ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.

Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.

DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to [email protected] if you have any questions.

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Refine Your Search

remote quality analyst jobs in calgary, ab

AI Operations Solutions Team Lead

PR & Communications Manager (Remote Canada)

Health and Benefits Financial Analyst

Infrastructure Analyst

Data Engineer

Mortgage Underwriter

E-Discovery Case Manager

Senior Manager, Marketing AI & Analytics

Manager, Human Resources Consulting - Indigenous Services

Project Manager - Cybersecurity

Analyst Wholesale Customer Support

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