guelph on service agent Jobs – 114 Openings This Week

French Bilingual Customer Service Representative
HGS —Waterloo, ON
- Up to $24 an hour
- Overtime
- Bilingual
- Customer service
- English
- Dental care
- Paid time off
4d
Front Desk Agent
Best Western Plus, Fergus, ON —Fergus, ON
- $17.20–$18.00 an hour
- Part-time
- Hospitality
- Google Suite
- Customer service
Quick apply
11d
Cleaning and Content Restoration
SERVPRO of Guelph —Guelph, ON
- $18–$24 an hour
- Full-time
- Driving
Quick apply
Customer Service Representative
Todd O'Donnell Insurance Agency —Guelph, ON
- $42,500–$60,000 a year
- Full-time
- Dental care
Quick apply
Workforce Optimization Analyst (Intraday Support) - Fall 2026 Co-op/Intern
Definity Financial Corporation —Waterloo, ON
- From $22.50 an hour
- Overtime
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
freight sales agent
Davidson Contract Services —Kitchener, ON
- $60,000–$90,000 a year
- Full-time
- English
- Microsoft Office
- Computer skills
- Dental care
- Vision care
Automotive Detailer (Part-time)
Kitchener Hyundai —Kitchener, ON
- $20–$22 an hour
- Part-time
- Time management
Quick apply
ShelterCare Supervisor, Evenings
House of Friendship —Waterloo, ON
- $27.86–$36.08 an hour
- Weekends as needed
- Administrative experience
- Computer skills
- Leadership
- Paid time off
Quick apply
16h
Production Crew Lead
SERVPRO of Guelph —Guelph, ON
- $20–$25 an hour
- Full-time
- Driving
Quick apply
Automotive Export Buyer
401 Auto —Cambridge, ON
- $120,000–$150,000 a year
- Full-time
- Travel
Quick apply
Group Collections and Commissions Specialist
Equitable CA —Waterloo, ON
- $47,000–$71,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Writing skills
Quick apply
Data Consultant
Manulife —Waterloo, ON
- $69,525–$115,875 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Disability insurance
- Dental care
Client Services Coordinator
Avison Young Canada —Cambridge, ON
- $50,000–$60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Front Desk Agent - Part-Time/Full-Time
Hampton Inn & Suites by Hilton —Waterloo, ON
- From $17.66 an hour
- Full-time
- Hospitality
- Customer service
- English
Quick apply
Adjuster Level II, Accident Benefits Claims
Heartland Mutual Insurance —Waterloo, ON
- $62,000–$93,000 a year
- Full-time
- Sales
- Business
- Time management
- Paid time off
Quick apply
Intermediate Underwriter
Ontario Mutuals —Guelph, ON
- $58,000–$85,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Paid time off
7d
Benefits Analyst
Region of Waterloo —Kitchener, ON
- $85,430.80–$106,779.40 a year
- Temporary
- Microsoft Excel
- Microsoft Office
- Math
- Dental care
2d
Cleaning supervisor
SERVPRO of Guelph —Guelph, ON
- $24–$26 an hour
- 8 hour shift
- English
- Travel
- Business
- Dental care
Quick apply
Software Developer, Android, Glasses System UI
Google —Waterloo, ON
- $100,000–$200,000 a year
- Full-time
- Java
- Bachelor's
- No university degree
1d
Senior Data and AI Architect
Ontario One Call —Guelph, ON
- $130,000–$150,000 a year
- Hybrid work
- Microsoft Access
- Azure
- Computer Science
2d

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French Bilingual Customer Service Representative

HGS -
Waterloo, ON

Apply Now

Job details

Full-time
Up to $24 an hour
4 days ago

Qualifications

Bilingual
French
Computer operation
Customer service
English
High school diploma or GED
AI
Communication skills
Time management

Full job description

Job Description:

Your Impact: As a Bilingual French and English Customer Service Advisor, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence, and improve the overall customer experience!

So, what does a day in life for a Customer Service Advisor look like?

Key Responsibilities:

Communicate with customers through inbound calls, chats and emails that have questions about the products and services offered. Agents should be abreast with changing technology and procedures to be able to educate the customer of the value of the services provided, ways to optimize and maximize service usage and retain customer.
Identify customer needs through active listening to answer questions, assist with troubleshooting, or make product recommendations based on the customers' needs.
Troubleshoot and resolve product malfunctions that customers might have in a timely and effective manner using tools and techniques defined by the client.

Take a consultative approach with customers who are experiencing problems by owning the issue and resolution.

Assisting with product information, registrations, warranties, returns, questions regarding the websites, and reviewing promotions
Use multiple computer systems to research products, services, common problems and solutions offered Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time•
Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
Regular 1:1 coaching session with your supervisor to ensure you meet key performance indicators

What are we looking for?

So, what really makes a great Customer Service Advisor? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you’re compassionate, energetic, bold, and want to work in a customer-centric role with an amazing opportunity to make an impact on people’s lives, you’ll love this role!

Education & Experience

You’re at least 18 years of age
You must be physically able to work in the Waterloo, Ontario Office
You have a High School Diploma or equivalent
You have at least 6 months of customer service experience and you understand the value of coaching / feedback
You have experience writing emails
You have chat experience including messaging applications or online chat platforms

Skills & Abilities:

You have excellent Canadian French and English communication skills, both oral and written. at a native C1 level.
You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
Demonstrate a caring, supportive and friendly nature in every interaction with the upmost confidence and urgency
You’re results oriented and comfortable providing customers with recommendations and solutions• You have excellent time management skills

Working Conditions:

You can work between the hours of 9:00 AM and 6:00 PM EST Monday through Sunday but have some flexibility as business needs may change
You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
You’re results oriented and comfortable providing customers with recommendations and solutions
You have excellent time management skills

Why Choose Us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving hundreds of the world’s leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:

$24 hourly and overtime opportunities
Best in class medical, dental, vision benefits
Refer-A-Friend
Employee assistance programs
Flexible Schedule Options
Career advancement in a fast-growing organization
People focused environment where you’ll make lifetime connections and friendships

HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Canada regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

You will be required to pass preemployment tests and an interview. HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request a human-only review of your application, please contact . Personal information is handled in accordance with applicable privacy laws

Job Type: Full-time

Pay: Up to $24.00 per hour

Benefits:

Dental care
Employee assistance program
Life insurance
On-site parking
Paid time off
Vision care

Work Location: In person

Apply Now

Refine Your Search

service agent jobs in guelph on

French Bilingual Customer Service Representative

Front Desk Agent

Cleaning and Content Restoration

Customer Service Representative

Workforce Optimization Analyst (Intraday Support) - Fall 2026 Co-op/Intern

freight sales agent

Automotive Detailer (Part-time)

ShelterCare Supervisor, Evenings

Production Crew Lead

Automotive Export Buyer

Group Collections and Commissions Specialist

Data Consultant

Client Services Coordinator

Front Desk Agent - Part-Time/Full-Time

Adjuster Level II, Accident Benefits Claims

Intermediate Underwriter

Benefits Analyst

Cleaning supervisor

Software Developer, Android, Glasses System UI

Senior Data and AI Architect

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