Client Relations & Sales Specialist
Job Title: Client Relations & Sales Specialist
Reports To: Commercial Director, North America
Location: Toronto, Canada
Company: Ferrari Express Canada Inc.
Company Overview
Ferrari Group specializes in the worldwide shipment of jewelry and luxury goods, providing one-stop solutions for the logistics management of high-value merchandise. The company is recognized for its global expertise in customs procedures and valuable experience with different courier services, gaining increasing recognition within the industry.
Position Overview
The Client Relations & Sales Specialist role at Ferrari Express Inc. is a dual-function position that encompasses both customer service and sales responsibilities within the freight forwarding and logistics industry. This role is designed for a motivated professional who can effectively balance customer support with proactive sales initiatives. The Client Relations & Sales Specialist will interact with clients via phone, online, and face-to-face meetings—whether inside or outside the office—to build lasting relationships, drive new business, and ensure the highest level of service for our clientele.
Key Responsibilities
Client Relationship Management:
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Providing Introductory Information: Deliver comprehensive onboarding details to new customers.
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Client Satisfaction: Ensure that Ferrari’s clientele is satisfied with our products and services through continuous engagement.
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Relationship Management: Manage and nurture client relationships, ensuring ongoing communication and support.
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Informing Clients: Advise clients about additional products or services that can enhance their operations.
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Effective Communication: Determine the quickest, most effective methods to address client questions.
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Escalation: Escalate queries and concerns when necessary to the appropriate departments.
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Data Entry & Reporting: Maintain accurate client records through diligent data entry and regular reporting.
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Providing Quotations: Generate accurate quotations based on client requirements.
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Troubleshooting: Identify and resolve common issues with our services.
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Cross-Department Collaboration: Work with other departments to develop appropriate solutions for client needs.
Sales & Business Development:
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Prospecting: Identify new accounts and potential clients to expand our customer base.
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Building Relationships: Establish effective communication with clients, understand their needs, and develop tailored proposals.
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Closing Deals: Engage with prospective clients to secure new accounts and close sales.
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Creating Solutions: Develop customized transportation solutions involving air, ocean, rail, or road logistics.
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Preparing Quotes: Provide competitive and accurate quotes to prospective and existing clients.
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Ensuring Delivery: Monitor and ensure that shipments are delivered on time and in accordance with client requirements.
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Coordinating Teams: Collaborate with internal teams to execute sales agreements and ensure seamless service delivery.
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Negotiating Contracts: Negotiate contracts with clients to maximize profitability while maintaining client satisfaction.
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Providing Support: Offer exceptional support to existing customers and manage multiple customer accounts.
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Process Improvement: Handle daily requests and work with management to develop innovative approaches that enhance our book of business.
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Reporting: Create detailed sales reports and follow up on client activity to inform strategy and measure performance.
Qualifications
Required:
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Fluent in Hebrew and English (spoken and written).
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2+ years of experience in customer service and sales, preferably in freight forwarding, high-value logistics, or luxury goods industries.
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Strong interpersonal and relationship-building skills with international clients.
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Ability to negotiate and close deals in both English and Hebrew.
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Excellent communication and problem-solving skills.
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Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace tools.
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Ability to multitask, prioritize work, and manage multiple client accounts.
Preferred:
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Experience in freight forwarding, customs procedures, or international shipping.
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Background in luxury goods, fine jewelry, or secure logistics industries.
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Knowledge of import/export regulations in North America and Israel.
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Familiarity with CRM systems and sales tracking tools.
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team in a fast-paced environment.
Performance Metrics
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Revenue growth and new client acquisition.
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Client satisfaction and retention rates.
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Sales team performance and professional development.
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Operational efficiency and process improvement outcomes.
Compensation: Competitive salary based on experience, with a comprehensive benefits package including health, dental, vision, 401(k), and paid time off.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.
Equal Opportunity Statement
Ferrari Express Inc. is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
